Responsible for the operational management and support of the IT Systems and Network Infrastructure. Created fully tested Business Continuity Procedures and Backup Strategies for all business systems. Developed agreed solutions and implemented new systems.Negotiated and managed IT Outsourcing, Telecommunications, CCTV and Access Control contracts.Provided documentation to IS0:9001 quality standards and SOX requirements.Utilised Active Directory and Group Policy to roll out new applications and enforce company security policies. Provided comprehensive second and third line support for Microsoft based servers, Desktop PC’s and IT Systems.Assessed initial requirements in order to implement hardware and software solutionsIdentified and organised staff training. Sourced hardware maintenance contracts for servers, networked printers, routers and firewalls

• Providing comprehensive technical support and pre-sales consultancy to facilitate the resolution of LAN, WAN and desktop issues • Playing a key role as a supervisor of a team of ten Network Analysts and motivating them to ensure that high service standards are delivered at all times• Making a significant personal contribution to the improvement in overall standards of service and support.

• Fully accountable for the management of the production and office based systems to ensure their security and stability• Providing expert technical support for a Token Ring LAN consisting of more than 100 PCs and peripheral devices