• Manage the coordination of equipment and material from various departments and vendors,ensuring timely arrival at jobsites in a high-pressure environment• Research and identify alternative equipment and pricing options for complex projects• Effectively manage equipment inventory• Effectively manage inventory of incoming and outgoing equipment• Create, send and process purchase orders• Act as a contact liason for jobsite installers and vendors to quickly resolving any delivey andequipment issues• Monitor inventory levels and provided timely recommendations for re-ordering supplies• Develop and maintain a well-coordinated internal relationship with key cross-functional partners• Assist in documenting company standard operating procedures• Analyze inventory data to identify and resolve discrepancies• Assist in various ad-hoc projects

• Evaluated sensitive material, identified safety risks, and took necessary actions to ensure compliance with company policy• Provided comprehensive SOP and policy training to newly onboarded staff• Reviewed assigned work queue and provided feedback on employee performance• Provided upper management with reports on trends and employee accuracy

• Assisted in training newly-hired employees• Provided guidance in navigating challenging customer problems to customer service team members• Reviewed and resolved technical issues and policy violations with customer accounts• Managed high volume of customer communication through phone calls and emails• Resolved credit card charge discrepancies with customers and credit card companies• Created promotional content for company social media accounts• Collaborated with multiple departments to strategize and execute effective social media campaigns

• Managed high volume of customer inquiries via phone and email• Investigated and reported website issues to various departments• Assisted with the preparation of print-ready files for graphic designers