Andy Powell Email & Phone Number

Madison, Wisconsin, United States

Wrote and maintained SQL tables and views in an intricate data model for use in democratized Tableau data sourcesHosted a weekly training workshop to teach Tableau basics to novice creators from outside departmentsTasked with data requests from a Jira backlog, including - but not limited to - building complex Tableau dashboards, data analysis, and ad hoc SQL querying in a bi-weekly sprint environmentWrote python scripts to validate and refresh data for Tableau data sources, alter and push data to outside systems, and send slack alerts Developed a new pricing structure for online orders by analyzing customer behavior and competitor pricing which lead to an increase in revenue and customer acquisition

Madison, Wisconsin, United States

Primary point of contact for national brands and franchise groups after contract signingCoordinated concurrent onboarding, scheduling, and launches for each account gained from a new brand contractWorked with each partner to identify unique reporting needs and built automated solutions to matchMonitored active accounts to ensure they were operating without issue

Madison, Wisconsin, United States

Maintained operational efficiency and department KPIs through real-time workforce managementTrained, coached, and provided live support to team members on the contact center floorWorked with senior management to improve department systems, procedures, and policiesHandled escalated interactions when necessary and audited internal casework for quality assurance purposes

Madison, Wisconsin, United States

Communicated with restaurant partners and customers through email, phone, and chat to offer support in a fast-paced environmentUsed Salesforce and Administrative Tools to update account settings, restaurant menus, and profiles while providing detailed documentation for internal recordsCollaborated with the Engineering, Operations, and Sales departments to ensure customer issues were handled in a timely manner

Data Analytics

Graphic Design