Freelance consultant on various Brandstack projects• Designed and tested a wide variety of products and kickstarters, ranging from board games to audio books• Wide variety of experience such as selling at trade shows, writing content, reviewing branding materials, creating logos, etc.

• Support the telecom team of 600+ employees with compensation planning, recruiting strategy, and employee relations• Volunteered and led a team of thirteen people to completely revamp onboarding process for the HR Rotation Program by using principles of design thinking to create a strong boundary moment that connects to the core values of the incoming employees

• Successfully exited two billion-dollar divestitures by working as a project manager to coordinate efforts between the HR Technology organization, IT, and the Mergers and Acquisitions team• Led due diligence project on several potential mergers from the view of employee data integration

Led the acquisition of 8 projects for this student led organization. Created new standards and processes to align the sales process across school yearsInitiated a new pricing and contract system

President of Human Resources Student Association

As an Operations Analyst at E*TRADE, I collaborated with Human Resources to implement a college recruiting program for Brigham Young University.I also created multiple metrics for management to better track performance of analysts and the department as a whole.Key Achievements :-- Received 2017 Operations Excellency Award, presented to the top 10% of analysts in all of operations by producing at a rate of 150% of fraud team average along with overall performance in projects and working within teams- Resolved common customer complaint by implementing a new communication process, reducing turnaround time for high-value account transfers by about 87% (From 8 hours to 1 hour)- Showed total business value of fraud team (approx. 50 M) by using a statistical model to approximate prevented losses- Filled open operation analyst program positions 6 months earlier than the previous year by managing the BYU college recruiting team and collaborating with team members on improved outreach to students- Developed team members in technical and communication capabilities across multiple locations through four trainings and continued support

As a Research Assistant I had the amazing experience to see how research is performed in academia.I participated in multiple projects that gave me experience in data gathering, data analysis, and academic paper writing.Key Achievements :-- Identified and recommended unique research opportunities by building an extensive database of over 25,000 school cafeteria menus using statistical software to convert, clean, and merge text files- Designed online math dashboard prototype to provide feedback on math education by utilizing an online editor to design a prototype to visualize the user experience

As a Teaching Assistant in the Economics Department, I taught under 4 professors, 3 subjects, and over 1000 students.I prepared students by simplifying complex concepts and conducting multiple review sessions before exams.I also participated in writing exams and grading homework.Key Achievements :-- Created a new position as the TA for a 400-level Economics and Law course by seeking opportunities to learn from and build connections with professors- Improved test scores for multiple students by over 20% through weekly review sessions and daily interactions through office hours

As a Customer Service Representative at Wayfair, I provided timely customer service via telephone and emails by processing client issues and requests using the internal CRM software.I coordinated with the Account Management team to track and monitor the metrics for client relations, formulating up-selling strategies to increase revenue.Key Achievements :-- Surpassed team metric goals by 5% for 3 consecutive months

As an intern for Domino's Pizza I worked for a large franchisee in the Washington DC area.I performed tasks under several different business functions including: Human Resources, Marketing, Accounting, and Finance.Key Achievements :-- Reduced costs of a special marketing project by approximately 50% by managing a team of three interns and teaching data gathering methods using excel- Recovered over $20,000 dollars of misplaced assets by aligning accounting records with bank records- Reviewed permissions for over 500 employees using internal Human Resources software- Acquired regulatory documents for over 50 stores

As a Team Manager for Store Coach I managed three website and a team of 10 employees. I regularly dealt with payroll, hiring, and production management for all ten employees. I also performed search engine optimization for three customer websites.