Andy Pyle Email & Phone Number

Greater Philadelphia Area

- Currently responsible for Client/Account Services with multiple Fortune 100 Customers with MRR >$2M and >$50M in Total Contract Revenue- Drive Operational excellence through all aspects of the business by evaluating and evolving the customer engagement model, championing additional systems integration and driving change as needed through all functional operations teams- Serve as the single point of contact to the customer for all aspects of client services. Focused on reporting to Customer Leadership on product & service deliverables, MoM metrics and next generation products/services- Lead and manage the implementation of Enterprise Service contracts- Initiate process improvement of internal work flow to better serve the OSS/BSS customer support systems- Manage Monthly/Quarterly business operations reviews with customers including the presentation with customer KPI’s and SLAs.https://business.comcast.com/enterprise

Greater Philadelphia Area

Consulting organization focused on process improvement within Operations and Product Deployment. Over 20 years experience stressing efficiencies that focus on the Customer - both internal and external. Building strategies that work today and enable tomorrow!

Greater Philadelphia Area

Responsible for managing a team of project management professionals (~50 individuals), across three locations, that have customer facing relationships and ownership of their installation and maintenance project plans. As PMO Leader, I am the first point of contact in office regarding pre/post sale customer concerns/escalations. Selected Accomplishments:- Created an updated reporting tool that provides upper management the ability to monitor customers in a more “real-time” approach, reducing delays- Increased communication between the Managed Services Sales Channel & PMO that now allows for open dialogue and better overall communication with our customers

Greater Philadelphia Area

- Management of daily activities that include in-bound sales call center, customer support and analytics- Customized operational programs that met business goals and optimize customer experience - Modify/Reinforce existing M&P's to ensure business continuityhttps://www.internetessentials.com

Greater Philadelphia Area

- Work with cross-functional teams within the enterprise to ensure product/process guidance is delivered- Developed accepted methods and procedures to ensure successful launch of respective products

King Of Prussia, Pa

Certified Cloud Consultant Specializing in Cloud Phone Systems, VoIP Technology and Unified Communications.- Disaster avoidance and business continuity- Enabling mobile, remote and home-based workers- Increasing flexibility to respond faster to changing needs- Reducing capital expenditures and operational costs- Implementing Fortune 500-grade technology at affordable costs- Meeting and maintaining compliance regulations

Greater Philadelphia Area

Responsible for development and management of commercial technician workforceSelected Accomplishments:- Within 12 months, created national program that enabled teams to focus on core business goals and strategies - Positively reduced KPI’s (by >50%) focusing management of regional/market staff on core objectives - Reduced overhead costs (by ~25%) that enabled greater flexibility with budget guidance across the organization- Worked with cross-functional teams within the enterprise to ensure product/process guidance is delivered

Operational deployment of new product and service initiatives across Residential and Commercial Units.Selected Accomplishments:- Developed accepted methods and procedures to ensure successful launch of respective products- Held cross-functional leadership role working directly with Marketing, MIS, Operations and Care- Business Operations POC Lead with respect to understanding competition- Direct over-sight in conducting trials, and led efforts to launch products/services into business units

Developed Customer Service Training program for start-up organization. Selected Accomplishments:- Initiated a departmental specific curriculum for new hires - Implemented a positive re-enforcement measure as encouragement- Managed end-user rollout of OSS/BSS

First point of contact in office regarding pre/post sale customer concerns/escalations. Selected Accomplishments:- Project led the largest client installation in company history- Responsible for development of support staff (8) - quota based account managers and order entry personnel - Managed Team that achieved quota on a quarterly basis (>100%)- Assist direct reports in pre/post-sale analysis, development and implementation of new and existing client base by working pro-actively with internal back-office staff and the customer

Philadelphia, Pennsylvania, United States

Sole Proprietor - responsible for profit and loss of telecommunications recruiting firm Selected Accomplishments:- Provided hourly and full time consultants to Fortune 500 clients. - Negotiated contracts that attract mid to high-level personnel to meet the growing needs of local companies - Handled all inquiries by clients and candidates relating to current or future employment