Oversee incoming emails, data entry, and review/compose emails to investors. Pull daily reports and compile for the Suspense team. Delegate emails and tasks to appropriate team member or departmentEnsure all suspense conditions are entered into database

Scheduled appointments and projects for attorneys; oversee incoming phone calls, data entry, and review/compose Demand Letters. Oversee admin team to ensure the process runs accordingly. Train employees on administrative and legal processes. Translated dialogue/documents from English to Spanish for clients; Delegated emails and tasks to appropriate team member or departmentSuccessfully negotiated settlement agreements. Slash initial settlement amounts up to 20 t0 60 percent from the starting sum. Recruited and interviewed/screened potential new staff members. Ensure they are the best fit for the role and company.

Assisted client with any questions or concerns regarding their case, process, transfer phone calls to appropriate departments Took messages from clients and insurance carriers. Setup appointments with designated attorneys. Setup insurance claims. Scanned documents into the client's file. Setup medical liens, compose demand packets, and send out representation letters. Follow up with medical providers and insurance carriers.Contact third party providers to successfully negotiate medical bill reduction for clients up to 40 percent reductions.