Andy Raynor Email & Phone Number

Lagrange, Ga, Us

Lagrange, Ga, Us

Minneapolis, Minnesota

United States

Manage FLM Vendors for USManage the relationship between Wincor Nixdorf and multiple external vendor partners by understanding the unique operations of each vendor. Creating a teamwork environment that allows both Wincor Nixdorf and the vendors to be successful in satisfying the contract expectations of our Banking customers. Responsibilities Include: Service of work (SOW) contracts. Meeting customer defined SLA agreements. Weekly and Monthly Reporting. Roll… Show more Manage FLM Vendors for USManage the relationship between Wincor Nixdorf and multiple external vendor partners by understanding the unique operations of each vendor. Creating a teamwork environment that allows both Wincor Nixdorf and the vendors to be successful in satisfying the contract expectations of our Banking customers. Responsibilities Include: Service of work (SOW) contracts. Meeting customer defined SLA agreements. Weekly and Monthly Reporting. Roll out of new service areas. Invoice approval. Quality of service. Technician training. Cost control. Access Asset Management. Process improvement. Problem resolution. Customer satisfaction. Show less

Us East Coast

Managed Field Service operations for North Carolina, South Carolina, Georgia, Florida and Texas.

Charlotte, North Carolina Area

Manhattan Ny

 Manage customer satisfaction Manage Accounts Payable and Accounts Receivable. Liaison for external customer accounts for equipment retrofits, preventive maintenance and procedures to reduce equipment down time. Work with Sales team to roll out new equipment and hardware/software updates. Manage 29 Electronic Field Engineers. Manage training and performance reviews for Field Engineers. Manage customer escalations and problem resolutions. Prepare and give… Show more  Manage customer satisfaction Manage Accounts Payable and Accounts Receivable. Liaison for external customer accounts for equipment retrofits, preventive maintenance and procedures to reduce equipment down time. Work with Sales team to roll out new equipment and hardware/software updates. Manage 29 Electronic Field Engineers. Manage training and performance reviews for Field Engineers. Manage customer escalations and problem resolutions. Prepare and give presentations to internal and external personnel. Show less

Fayetteville, North Carolina Area

 Schedule construction projects. Project Manage construction jobs from start to finish (small and large). Coordinate material and sub contractors for timely job completion Sales for construction projects Manage P&L and Accounts Payable. Customer relations and problem resolution. Increase sales from 200K-700K

Charlotte, North Carolina Area

 Manage $7million P&L for Charlotte NC to NC Mountains and part of South Carolina. Manage customer accounts revenue from 1K to 500K. Managed repair service for POS, EDP, Semen’s Printers, ATM, networking and Proof processing. Manage customer satisfaction Manage Accounts Payable and Accounts Receivable. Liaison for external customer accounts for equipment retrofits, preventive maintenance and procedures to reduce equipment down time. Work with Sales team to roll… Show more  Manage $7million P&L for Charlotte NC to NC Mountains and part of South Carolina. Manage customer accounts revenue from 1K to 500K. Managed repair service for POS, EDP, Semen’s Printers, ATM, networking and Proof processing. Manage customer satisfaction Manage Accounts Payable and Accounts Receivable. Liaison for external customer accounts for equipment retrofits, preventive maintenance and procedures to reduce equipment down time. Work with Sales team to roll out new equipment and hardware/software updates. Manage 29 Electronic Field Engineers. Manage training and performance reviews for Field Engineers. Manage customer escalations and problem resolutions. Prepare and give presentations to internal and external personnel. Show less

Dayton, Ohio Area

 Developed and rolled out Left Over Call Analysis (L.O.C.A.) program for field. L.O.C.A. is still used today as part of performance measure for managers for US. Rolled out Power Help software for Help desk Center. Trained Help Desk Associates for Power Help software. Procure, test and roll out electronic hardware for field to reduce time and cost.

Fayetteville, North Carolina Area

 Maintained a variety of POS terminals Maintained 5080 and 5085 series of ATMs Maintained PC and EDP processing (small and large platforms). Maintained a large variety of laser and dot matrix printers. Maintained Networking platforms using Cisco routers and fibers optics. Maintained Network platforms using Unix, Microsoft software Maintained Comsat satellite TV sites.  Maintained Bank proof processing equipment. Trained on Unix and Microsoft suite… Show more  Maintained a variety of POS terminals Maintained 5080 and 5085 series of ATMs Maintained PC and EDP processing (small and large platforms). Maintained a large variety of laser and dot matrix printers. Maintained Networking platforms using Cisco routers and fibers optics. Maintained Network platforms using Unix, Microsoft software Maintained Comsat satellite TV sites.  Maintained Bank proof processing equipment. Trained on Unix and Microsoft suite application. Show less