Project Manager / Business Systems Analyst
Genband / Ribbon Communications Llc
Plano, Texas, United States
• Led and managed a diverse range of projects at Ribbon Communications, including Revstream software integration to EBS, upgrade projects, application enhancements, conversion projects, new application configuration projects, and data migration projects.• Negotiated the costs and timeline with Revstream to meet Ribbon’s budget for a new revenue tool.• Successfully presented the Revstream project to upper management for board approval.• Managed the Revstream project and provided weekly updates to the board to communicate progress and any roadblocks we may encounter.• Organized the training of the revenue team in Ireland for the new revenue tool while logging any gaps or bugs identified.• Successfully coordinated and executed projects related to Oracle Project Accounting and 3rd party applications, ensuring on-time delivery and within budget.• Managed the company's ticketing system for bugs and open items, overseeing the tracking, prioritization, and resolution of issues.• Generated and analyzed various reports from the ticketing system to monitor progress and identify trends.• Collaborated closely with Business Systems Analysts (BSAs) to ensure timely resolution of tickets and addressed any issues or roadblocks they encountered.• Served as a bridge between the technical team, Business Systems Analysts (BSAs), and end-users, fostering clear communication and facilitating issue resolution• Demonstrated expertise in proposal generation and client presentations, contributing to securing new business opportunities.• Conducted thorough risk assessments and mitigation strategies, ensuring project success and client satisfaction.• Led project teams with a focus on collaboration and clear communication, resulting in streamlined project workflows and improved team morale.• Ensured project documentation was accurate and up to date, adhering to industry standards and best practices.