• Client: Sony Pictures Entertainment (Culver, City, CA)• Executed automation efforts for test environments throughout the software development and test cycles• Managed refactoring efforts to the existing framework - built on the Page Object model - to ensure continued application test coverage• Document and updated new test cases for automated application features via Confluence and TestRail• Communicated with project manager and business analysts to discuss testing requirements and create test cases• Analyzed Jenkins build reports from test environments, and report issues that disrupt production environment stability• Managed off-shore code reviews, automation test plans, and implement adherence to proper coding standards and detailed design

• Perform web application manual testing across all stages, and report/track all bugs in the test environments using JIRA• Test production bug fixes for issues reported by users on a weekly basis• Work closely with business analysts and developers to understand business processes necessary to create test plans for features• Communicate with the DevOps team to report any test environment issues• Document test steps using TestRail for the automation team to automate features• Perform backend and API testing to ensure module integration and data validation using SQL, Postman and Swagger• Perform additional backend testing using ActiveMQ to send messages to consumer queues and validate data delivery• Review quarterly and fiscal year revenue using OLAP Budget and Sales History cubes• Troubleshoot and analyze issues encountered during testing using Kibana and Chrome Developer Tools

• Managed Google calendars and meeting logistics• Maintained office supplies, hardware, and pantry and replenish inventory while staying on budget• Developed and maintain IT systems and processes across the organization

• Connected to client’s networks using Microsoft Remote Desktop
• Used 3rd party tools (i.e. LogRhythm, QRadar, Alienvault SIEM’s) to monitoring security incidents and suspicious user behavior
• Performed root analysis with recommended course of action to managed services leads• Created incident cases supplied with data logs to provide risk mitigation analysis for corporate-connected devices
• Managed escalation of incidents within client support and team members for risk remediation and network tuning
• Maintained case documentation for client incidents in database, used by level II analysts for monthly reporting

• Supervised student staff required for campus events to maintain proper customer service levels• Coordinated shift assignments for student staff using WhenToWork Scheduling Tool• Trained employees for proper equipment use, parking regulations, and customer service protocol using Prezi presentations• Created excel sheets in Microsoft Excel to record and update equipment inventory data