Andy Riel Email & Phone Number

Plymouth, MA, US

Fall River, MA

• Manage 11 direct reports which include trainers, project coordinators, and e-learning designers.
• Responsible for developing standard training curriculums, tools, and job aids for all staff.
• Oversee, develop, and assist in creation of company wide training materials (e.g., Google Workspace, Zoom, professional development, privacy and security, etc.)
• Head of the Corporate Training Board who collaborates on developing standard trainingpractices for the entire company
• Present and conduct company training on specific tool (e.g., Atlassian, Google Workspace, Zoom) and staff development (e.g., performance management, training, data literacy) topics.
• Create unique and engaging videos/content to help support positive workplace cultureand new company initiatives.

Fall River, Massachusetts, United States

• Managed seven direct reports consisting of client support and technical specialists.
• Created and oversaw a specialized group to effectively diagnose performance/response time issues with customer software/hardware.
• Developed and coordinated virtual and in person customer training onworkflow, software, and troubleshooting.
• Facilitated and created training material to successfully transition the company from a home grown code management system to Atlassian (i.e., Jira, Confluence).

Fall River, Massachusetts, United States

• Responsible for supporting over 100 customer hospital accounts on multiple applications.
• Created and presented customer training in person, virtual, as well as on site.
• Resolved urgent and critical customer issues through effective troubleshooting and resource utilization.
• Led group and division specific projects on leadership and advanced application topics.
• Mentored and trained new and existing group members on technical topics.