Andy Riel Email & Phone Number

Plymouth, Ma, Us

Fall River, Ma

● Manage 11 direct reports which include trainers, project coordinators, and e-learning designers.● Responsible for developing standard training curriculums, tools, and job aids for all staff. ● Oversee, develop, and assist in creation of company wide training materials (e.g., Google Workspace, Zoom, professional development, privacy and security, etc.)● Head of the Corporate Training Board who collaborates on developing standard trainingpractices for the entire company● Present and conduct company training on specific tool (e.g., Atlassian, Google Workspace, Zoom) and staff development (e.g., performance management, training, data literacy) topics.● Create unique and engaging videos/content to help support positive workplace cultureand new company initiatives.● Primary Learning Management Systems administrator and product owner

Fall River, Massachusetts, United States

● Managed seven direct reports consisting of client support and technical specialists.● Created and oversaw a specialized group to effectively diagnose performance/response time issues with customer software/hardware.● Developed and coordinated virtual and in person customer training onworkflow, software, and troubleshooting.● Facilitated and created training material to successfully transition the company from a home grown code management system to Atlassian (i.e., Jira, Confluence).

Fall River, Massachusetts, United States

● Responsible for supporting over 100 customer hospital accounts on multiple applications.● Created and presented customer training in person, virtual, as well as on site.● Resolved urgent and critical customer issues through effective troubleshooting and resource utilization.● Led group and division specific projects on leadership and advanced application topics.● Mentored and trained new and existing group members on technical topics.