• Lead on large projects across organization’s portfolio of properties. • Oversee construction projects from start to finish including creating specifications, RFI, RFP, bid review, contractor selection, contract negotiation and vendor payments.• SME in the organization for community association insurance policies and claims.

• Responsible for all operational and financial functions of each community association managed.• Prepare reports and analyze data in order to make appropriate recommendations and conclusions.• Act on Board member, property owner and tenant questions, concerns, and emergencies.• Input, track and approve expenses and accounts payables.• Develop and maintain relationships with local and national vendors to maximize purchasing power and pricing strategies.• Solicit and… Show more • Responsible for all operational and financial functions of each community association managed.• Prepare reports and analyze data in order to make appropriate recommendations and conclusions.• Act on Board member, property owner and tenant questions, concerns, and emergencies.• Input, track and approve expenses and accounts payables.• Develop and maintain relationships with local and national vendors to maximize purchasing power and pricing strategies.• Solicit and negotiate service contracts.• Conduct routine property inspections and prioritize/delegate actionable tasks identified.• Input and track work orders to ensure repairs are completed timely.• Facilitate monthly association Board meetings and annual community meetings.• Create annual community budgets with recommendations for strategic planning and capital expenses. Show less

· Work with clients to deliver on their home improvement and renovation projects.· Help clients execute their vision and budget through effective project and time management.· Identify additional resources and experts needed to complete renovations.· Work closely with Designers to ensure design objectives were met.· Provide accurate bids and project estimates to clients.· Through driving complete client satisfaction, gained multiple business opportunities through referrals.

Client Services Manager · Maintained a client portfolio with annual revenue of sixty million with 10% growth year over year.· Managed and serviced all of General Electric and its subsidiaries· Responsible for developing and implementing account specific plans and tactics designed to meet or exceed Client objectives. · Maintained 100% client retention in personal account portfolio.· Drove client philosophies and… Show more Client Services Manager · Maintained a client portfolio with annual revenue of sixty million with 10% growth year over year.· Managed and serviced all of General Electric and its subsidiaries· Responsible for developing and implementing account specific plans and tactics designed to meet or exceed Client objectives. · Maintained 100% client retention in personal account portfolio.· Drove client philosophies and process improvements internally and externally. · Lead a team of 32 while fostering team effectiveness and cooperation, motivation and professional growth.· Continuously develop overall team performance, effectively utilizing team resources and implementing improvements. Senior Client Services Consultant · Research and solve team escalations associated with suppliers and support groups.· Manage multiple priorities to ensure customer satisfaction.· Compile and analyze monthly data from the Service Recovery report.· Primary resource for client services team, clients, and suppliers.· Provide technical direction, training and troubleshooting for client services consultants.· Manage, organize, and problem solve VIP customer files. · Support Management on client start-ups, reviews, presentations, and strategies to achieve company goals.· Successfully maintained 100% client satisfaction.· Responsible for policy administration for highly divisionalized multiple policy clients. Show less

· Manage a portfolio of diverse accounts from individuals to small and medium businesses with a focus on sales and marketing, account retention, customer service, and profitability.· Lead generation through referral sources, networking, cold calling, and direct mail campaigns.· Develop marketing plan to drive agencies goals and objectives.· Maintain frequent contact and analyzing of client’s accounts to determine the best products to fit their emerging needs.· Developed survey… Show more · Manage a portfolio of diverse accounts from individuals to small and medium businesses with a focus on sales and marketing, account retention, customer service, and profitability.· Lead generation through referral sources, networking, cold calling, and direct mail campaigns.· Develop marketing plan to drive agencies goals and objectives.· Maintain frequent contact and analyzing of client’s accounts to determine the best products to fit their emerging needs.· Developed survey system to allow customer feedback to ensure continued process and service improvement.· Explore cross selling opportunities by staying in contact with clients, reviewing their portfolios and staying current with industry products. Show less

· Manage three different branches with responsibility for key functional areas including sales/marketing, operations and administration.· Assume responsibility for operating as a separate business unit with accountability for profit and loss.· Design business strategies to expand client base and build brand recognition.· Target key businesses, including corporations, insurance agents, claim centers, fleet owners, car dealerships, auto body shops and small repair shops.· Develop… Show more · Manage three different branches with responsibility for key functional areas including sales/marketing, operations and administration.· Assume responsibility for operating as a separate business unit with accountability for profit and loss.· Design business strategies to expand client base and build brand recognition.· Target key businesses, including corporations, insurance agents, claim centers, fleet owners, car dealerships, auto body shops and small repair shops.· Develop solution-based relationships, linking products and services to the objectives of client companies.· Supervise, train and lead a sales and customer service staff of eleven employees.· Manage, prepare and control branch operating budget, including over $4mm in fleet and capital assets.· Utilize customer surveys and ongoing customer contact to ensure total customer satisfaction and continuous improvement. Show less