Andy Risbeck Email & Phone Number

Ogden

• Responsible for the performance of the collection and customer service teams while delivering unprecedented results• Improved customer satisfaction and call quality by monitoring and providing feedback to the teams• Built and maintained high performing teams who have a sense of urgency and expertise within the scope of their job duties• Ensured compliance with all relevant laws, regulations, and credit union policies• Established and manage relationships with outside parties in support of recovery efforts including law enforcement, legal counsel and other third parties

Clearfield, Utah

• Responsible for daily operation for 5 Collection Managers and 70 agents• Enhance and implement current strategic plans in order to drive exceptional and consistent results • Oversaw the daily operations to ensure the strategy was executed while providing world class customer experience • Provides support to executive leadership related to special projects

Clearfield, Utah

• Train and coordinate the work of a team of collectors, assigning work and oversee performance • Mentored agents to improve performance to consistently meet and/or exceed goals • Provide and document feedback through call monitoring, side-by-side coaching, performance reviews and goal setting

• Staffed, trained and developed a national collection center responsible for $200 million revolving line of credit.• Mentored agents to improve performance to consistently meet and/or exceed goals. • Assisted with integrations between our proprietary system and outside venders • Identified, trained and developed underperforming management teams• Responsible for approximately sixty thousand recoveries annually• Maintain a group of approximately seven hundred recovery agents• Manage a team of twenty regional recovery managers and support staff• Developed a national License Plate Recognition (LPR) program• National collections training and development at all levels of management

• Find and board new recovery agents• Track and resolve all recover agent complaints and Issues• Skip Trace and collect on large accounts

• Developed collections training classes, guides and manuals• Taught training classes to field co-workers and area managers• Assisted in rebuilding problem areas that were performing below company standards• Built a collections call center from the ground up. Staffed 25 collectors

Slc, Ut

• Maintained three million dollar revolving line of credit for sixteen hundred customer• Managed all aspects of collection and recovery of the financed Simi trucks and trailers• Tracked insurance compliance for financed and leased accounts • Skip traced accounts as needed

Slc, Ut

• Handled all small claims court pre and post judgment collections• Represented in bankruptcy court and filled all necessary paperwork• Skip traced accounts prior to serving with legal documents• Remarketed recovered vehicles

Slc, Ut

• Skip Traced all accounts prior to small claims process• Skip Traced all accounts prior to being placed out for repossession• Responsible for finding assets to collect on post judgement. • Trained new and entry level skip tracers• Built and maintained training and user guilds for the skip trace team