Accountable for 98% of total company revenue as Executive Sponsor for customer engagements. Oversee the full lifecycle of engagements, from scoping and pricing to delivery and growth. Manage team of on-site and remote developers and consultants. Serve as the company’s Information Security Officer. Develop and oversee business strategies to drive market penetration and awareness. Conduct and maintain market research to identify and develop new service solutions to meet areas of growing demand, recent examples include DevOps and Scaled Agile. Manage business relationships with strategic customer accounts and implement tailored business solutions based up their specific environments and needs.Select Accomplishments: • Expanded customer base and drove additional revenue by developing new consulting services, including Strategic Planning, Service Catalog, IT Governance, Business Process Mapping, Service Level Agreements, and DevOps Transformation. • Grown company revenue approximately 260% from 2015 to 2017 • Defined the strategic direction for major customer engagements and ensured their successfuldelivery, including the following clients: o Aflac o Baltimore County Public Schools (BCPS) o City of Detroit o General Nutrition Centers (GNC) o Ocean Spray o University of Maryland Medical System o University of North Carolina at Charlotte (UNCC)

Provide strategic and tactical IT Service Management consulting for a variety of clients including private companies, higher education institutions, and government agencies.Select Accomplishments: • Private Organizations: Led strategic planning sessions to assess current operations and goals as well as organizational level changes needed for improved product and service delivery. Aligned vision with IT roadmap. Provided white glove-level service. Clients included: o Ascena Retail o Cherwell Software o Concerto Cloud Service • Higher Education: Conducted strategic planning and governance sessions; determined solutions and rollout plans. Created and facilitated service catalogs, ensuring consistency from governance to operations. Implemented system-side ITSM tools. Clients included: o Colorado Community College System (CCCS) o Loyola University Chicago (LUC) o Minnesota State Colleges and Universities (MnSCU) • State and Federal Agencies: Assessed current strategic direction and operational effectiveness to define long-term roadmaps in areas such as service delivery, capacity, change, event, service asset, and configuration management. Grew many initial contracts into multi-year partnerships with expanded services. Clients included: o District of Columbia Superior Court o Office of the Comptroller of the Currency o USDA Farm Service Agency

As acting Associate CIO, provided strategic guidance to the IT Services department, encompassing 4 campuses and 3 statewide institutes. Oversaw the implementation and standardization of ITIL- and NIST-based processes. Managed enterprise-wide contracts, including Microsoft, Oracle, RedHat, and Ellucian. Led UT System projects, including the President’s Dashboard as well as Coursera and EdX pilots.Concurrently, as IT Manager for Enterprise Systems, managed 7 direct reports in daily systems operations, including 200+ servers and 50+ Oracle and Microsoft SQL databases, as well as oversight and disaster recovery of SAP R/3, SAP Enterprise Portal, SAP Business Warehouse, SAP Business Objects, Ellucian Advance (ANDI), Tennessee Electronic Research Administration (TERA), and Microsoft SQL Business Intelligence applications.Select Accomplishments:• Co-led the President’s Strategic Dashboard implementation: http://president.tennessee.edu/strategicplan/index.html• Led the seamless implementation of MS Office 365, impacting 65K faculty, staff, and students.• Led the university-wide VOIP and Unified Communication Assessment sponsored by Cisco. • Improved statewide contract and vendor relationship management through the creation and implementation of a supplier management system. • Implemented Agile-based project planning and task tracking processes.• Developed a Service Catalog Management Process.• Improved the Incident Management process through greater customer involvement.• Played a key role in refining the Change Management Process with the Change Advisory Board.• Promoted professional development by creating an evaluation process that examined technical skills and institutional knowledge; created individual and team development plans.

Manage a team of 7 direct reports that are responsible for the University’s enterprise wide applications that includes: SAP R/3, SAP Enterprise Portal, SAP Business Warehouse, SAP Business Objects, Ellucian Advance (ANDI), Tennessee Electronic Research Administration (TERA), and Microsoft SQL Business Intelligence. Team is directly responsible for theDisaster and Recovery of these applications, as well as the day-to-day activities for 200+ servers and approximately 50 Oracle and Microsoft SQL databases. Team consists of Linux Administrators, Oracle DBAs, Windows Administrators, and Windows SQL DBAs.Major Accomplishments and Projects: • Implemented Service Catalog Management Process • Defined and implemented Incident Management Process • Improved Incident Management process through greater customer involvement and participation • Participate on Change Advisory Board with active role in refining Change Management Process • Implemented Agile based project planning and task tracking process • Operationalized the NIST Security Framework processes and controls • Developed staff evaluation process that examines technical skills and institutional knowledge of team members to create development plan for team and specific team members

Oversaw a team of 15 in managing a wide range of services, including Active Directory, Exchange, SharePoint, Office Communicator, Microsoft SQL cluster, Statewide LDAP, Campus Computer Labs, Citrix farm, UAG, SharePoint, CAS, Banner BEIS, BMC Remedy, Live@EDU, and Statewide Identity Management System. Directly managed the Microsoft Premier Support contract.Select Accomplishments:• Led a $3.5M NetApp FlexPod and NAS storage deployment project.• Spearheaded ITSM initiatives through ITIL-based processes; assigned processes and service owners.

Led risk-based security assessments for university resources. Ensured compliance with FERPA, PCI, and HIPAA. Select Accomplishments:• Established the NIST Security Standard as the information security standard for the university. • Co-led the development of an NSA IAM and IEM assessment process.