Andy Robichaux Email & Phone Number

Omaha, Ne, Us

Houston, Texas, United States

Providing efficient yet friendly hands-on and remote PC supportSuccessful with larger-scale IT projectsProficient at handling several projects at once as well as daily dutiesCollaborate with correct departments when necessary to resolve complex issues

Omaha, Nebraska, United States

Provided general support and troubleshooting assistance via phone, chat and tickets, resolving issues upon first customer contact wherever possibleCollaborated with internal partner teams to efficiently and effectively escalate items, minimizing the impact to the customerUnderstood and fully utilized technology to alleviate customer-impacting concerns; accountable for prompt and accurate assignment and resolution of service requests

Omaha, Nebraska, United States

Employed concentrated efforts to rectify and resolve customer concerns within one-call customer engagement.Synergized use of internally independent systems and external resources to achieve productivity goals.Set real time expectations for the customer to make sure their problem will be properly taken care of.

Mentored new agents with on-the-job training in the use of policy, procedure and resources.Synergized use of internally independent systems and external resources to achieve productivity goals.Delivered positive drive and demeanor to promote successful workplace environment.Employed concentrated efforts to rectify and resolve customer concerns within one-call customer engagement