Andy Ross
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Andy Ross Email & Phone Number

Customer Support Specialist at Ableton at Ableton
Location: Berlin, Berlin, Germany 5 work roles 2 schools
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Current company
Role
Customer Support Specialist at Ableton
Location
Berlin, Berlin, Germany
Company size

Who is Andy Ross? Overview

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Quick answer

Andy Ross is listed as Customer Support Specialist at Ableton at Ableton, a company with 586 employees, based in Berlin, Berlin, Germany. AeroLeads shows a matched LinkedIn profile for Andy Ross.

Andy Ross previously worked as Customer Support Specialist at Ableton and Customer Service Team Lead at Babbel. Andy Ross holds Bachelor Of Science (Bsc), Music Technology from University Of The West Of Scotland.

Company email context

Email format at Ableton

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Ableton

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Profile bio

About Andy Ross

Experienced customer service professional with experience in diverse sectors from music technology to banking.

Listed skills include Audio Post Production, Audio Editing, Music Creation, Video Production, and 6 others.

Current workplace

Andy Ross's current company

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Ableton
Ableton
Customer Support Specialist at Ableton
berlin, berlin, germany
Website
Employees
586
AeroLeads page
5 roles

Andy Ross work experience

A career timeline built from the work history available for this profile.

Customer Support Specialist

Current

Berlin, Germany

- Provides high quality support to music makers through email on a large variety of topics including, payment, shipping, usability, and technical issues.- Responsible for managing and distributing customer feedback for the entire support team. Responsibilities include, implementation and maintenance of feedback system (Zenloop), Creating individual reports.

Oct 2020 - Present

Customer Service Team Lead

Berlin Area, Germany

- Leading a small team of customer service agents, helping them to reach their targets - Creating agent KPIs aligned with department expectations- Recruiting and training high-calibre customer service talent, ensuring they are both trained to a high standard and welcomed within the department - Identifying, testing and reporting issues within the Babbel.

Sep 2018 - Oct 2020

Customer Service Consultant

Babbel

Berlin Area, Germany

Nov 2017 - Sep 2018

Customer Diversity And Financial Support Consultant

Glasgow, United Kingdom

- Providing extensive phone support to vulnerable customers - Developing highly individualised financial plans to meet customers’ diverse needs- Supporting colleague queries through internal mailbox- Efficiently resolving written and email complaints- B2B communications: liaising with Scottish Braille on behalf of the company to provide alternative formats.

Oct 2016 - Nov 2017

Customer Tele-Relations Advisor

Glasgow

- Handling and resolving a variety of banking enquiries- Adhering, and often exceeding, company KPIs- Representing the company in a friendly and professional manner to a diversity of customers

Jul 2015 - Oct 2016
Team & coworkers

Colleagues at Ableton

Other employees you can reach at ableton.com. View company contacts for 586 employees →

2 education records

Andy Ross education

Education record

Dumbarton Academy
FAQ

Frequently asked questions about Andy Ross

Quick answers generated from the profile data available on this page.

What company does Andy Ross work for?

Andy Ross works for Ableton.

What is Andy Ross's role at Ableton?

Andy Ross is listed as Customer Support Specialist at Ableton at Ableton.

Where is Andy Ross based?

Andy Ross is based in Berlin, Berlin, Germany while working with Ableton.

What companies has Andy Ross worked for?

Andy Ross has worked for Ableton, Babbel, and Santander Uk.

Who are Andy Ross's colleagues at Ableton?

Andy Ross's colleagues at Ableton include Ryan Brown, Or Perez, Renato Condori, Dilery C., and Kay Hz.

How can I contact Andy Ross?

You can use AeroLeads to view verified contact signals for Andy Ross at Ableton, including work email, phone, and LinkedIn data when available.

What schools did Andy Ross attend?

Andy Ross holds Bachelor Of Science (Bsc), Music Technology from University Of The West Of Scotland.

What skills is Andy Ross known for?

Andy Ross is listed with skills including Audio Post Production, Audio Editing, Music Creation, Video Production, Video Editing, Music Videos, Music Production, and Audio Engineering.

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