My professional journey has taken me from Buyer => Commercial Director => Strategy Director => Digital Transformation Director => Global Customer Experience Director => Chief Product Officer, and now Business FounderToday, I build on my experiences, as Founder at ARC. ARC's purpose is to help organisations develop and deliver strategies in Customer Experience and Digital Transformation, with a very strong commercial focus. ARC offers Advice, Realisation & Coaching, that delivers business, customer and colleague benefit.Previously I was fortunate to work with and contribute to, the organisational performance (sales, profit & efficiency) and culture of some amazing organisations: * Accenture, the leading global consultancy* NHS England’s COVID Vaccination Programme* Kingfisher PLC, the £10bn retailer, and its pan-European operating companies, B&Q, Screwfix, Castorama and Brico DepotI also helped take privately owned business, City Plumbing Supplies, to a £30m sale and built the foundations of my career with leading retailers Marks & Spencer, Homebase and Wickes.From driving change in these organisations, it became clear to me that they are all doing one fundamental thing — solving problems. And the way to solve those problems can be done in much, much better ways.If this resonates with challenges your organisation is facing, I'd love to discuss how I could help. web: arc-cs.co.uk Launching December 2023email: andy@arc-cs.co.uk Medium: @AndyPaulRudd