Andy Schleif Email & Phone Number

Minneapolis, Minnesota, United States

Minnesota, United States

Creating, testing, and deploying patches using SCCM, ISEC, EPM, and Heat/EMSSTroubleshooting coding with the binary to insure that the patches are deployable and that the resultsreturn as installedManaging Hyper-V with 500 plus VM's, making sure they are current on backups and snapshots, whilebalancing the sever resources.Managing the vSphere host with Mac VM's, for testing an array of third party and system updatesWriting tech docs for others to reference, while including step by step measures to ensure no confusionleading a team, providing guidance and patience, to allow for the best working environment possiblesetting up complex test scenarios for testing Microsoft patches, in including SQL servers of all ranges,SCCM consoles, SCOM consoles, Exchange servers, a variety of EOL windows operating systems and ESUcontentsifting through PowerShell, batch, and vb scripts looking for errors that may impact a patches outcomeOversaw QA testing of daily content releases for multiple software and SaaS products.Achieved 100% SLA adherence for daily content releases over 2+ years.Provided feedback for content devteam when errors were found, including root cause of error,screenshots showing the error, conditions under which the error occurs, and any other pertinentinformation.Managed a testing infrastructure of over 300 VMs, performing regular maintenance, generating new VMsas needed, and decommissioning obsolete VMs.Developed daily content releases for multiple software and SaaS platforms as supported products frompartner vendors were updated.

St Paul, Minnesota, United States

ResponsibilitiesSeek out high risk workstation vulnerabilities, and providing solutions in set SLAWrite Technical documentation for resolution processAssigning risk in service nowUse SCCM to make reports on missed assets with VulcanFind creative ways to apply patches to PC's with zero touch or user awareness

Google admin ConsoleManage day to day for all Chrome devices in the districtManage device across the districtCreate OU’s for the device and students/Staff for different policiesManage available apps using white/black listing methodsManage district digital sign using chromebits and custom schedulesJAMF Now (Casper Suite and JSS)Manage day to day for all Mac’s in the districtManage policies for both Computers and iOS devicesManage DEP enrolled device Manage apps is both self-service and direct push for computers/iOSCreate packages for latest software for computer/iOSSCCM Manage day to day for all PC’s in the districtAdd, built, script, develop software of all makes/modelsBuild collections to seg between student teacher devices using GPO and WMI queryBuild/create new images using custom task sequences (win7 & win10)Vet software patches before sending the to the massesAdd drive packs and updates for seamless user experienceSecurityManage camera software for sites to view and playback footageDoing tickets for all sorts of different cameras/systemsManaging user accounts and access within the Genetec/Pelco systemsGeneral-Technical writing-Level 3 troubleshooting -Group policy-Active directory

Greater Minneapolis-St. Paul Area

ResponsibilitiesMicrosoft SCCM 2012 Configuration Manager Experience• Design, build and capture images for all aspects/departments • Packaging updates, applications, and mass push upgrades for seamless integration in medium sized collection environment • Using SCUP to make package-able updates for 3rd party software (Adobe and Java) to be pushed with monthly updates • Maintaining user/device collections accurate software deployments and management• Track, Update and manage desktop/laptop inventory using Service Manager, Configuration Manager and Active Directory• Preform hardware repairs on needed devices including desktops, laptops and servers• image devices using PXE Boot/removal media in place for quick turn around• Manage Windows updates across all platforms using SCCM• Documenting and creating/using knowledge base for easy troubleshooting• Add/change user requests for policy changes in Active Directory• Using remote technologies for offsite users ensuring swift problem resolve• Providing the highest customer service using email, phone and Service Manager• Familiar in Batch, vb and Powershell scripting languages, and able to apply/modify as needed per situation

Maple Grove, Minnesota

• Managing Maas 360 MDM to enforce corporate policy on IOS, Android, Windows and Blackberry mobile devices• Administer Shortel phone systems: adding, changing, deleting user soft and IP phones• Create, change, remove user active directory profiles, groups, and memberships• Manage Apple server for the dev, mobile deployment team, while renewing certificates, and pushing updates to portable iOS devices• migrating the DRC environment from windows XP to windows 7 in both user and server situations• Constantly tracking, monitoring, and having a good sense of available assets at all times• Adding/removing devices the task sequence in SCCM, add/change user memberships for MS 2012 service center• Entry level SCCM package building• Patching, testing, trouble shooting, basic network issues

Eagan, Minnesota

• Part of the Mac team which allows me to work closely with the creative portion of TR• Using Mac software deployment tools such as JSS/JAMF/Casper suite• Deploying, Maintaining, and supporting Parallels/VMware for Windows VM’s• Co-Designed, supported, and maintained Apple OSX image and packaged software alike• Also handling VPN, SCCM, Group Policy, User Authentication Certificates, MS office troubleshooting, and deployment of propriety software on the PC side• Migrating users from Windows XP to Windows 7 using SCCM and the Dell DAD process• Design, support, and maintain backup systems on both Mac and PC• Troubleshoot and repair issues with servers, printers, switches, mobile devices, video equipment, and software• Setup new computers, servers, virtual machines, printers, and software• iOS, Android, and Blackberry support

Coon Rapids

• Managing Active Directory by adding, removing, and changing user/PC OU’s• Creating, documenting, and updating processes in SharePoint • Staying in close contact with Exchange, supporting and updating users’ mail settings• Providing end user support to mobile units, remote users and also onsite users• Keeping hardware and software up to date with the latest models/updates• Controlling VPN portals ensuring offsite and mobile users can connect to our servers• Design, support, and maintain Active Directory, DNS, and DHCP

Downtown Minneapolis

• Actively supporting end users with day to day IT issues (Hardware and Software)• Managing large teams to ensure their needs are met in a timely manner• Organizing team moves; providing strategic schedule to make the impossible possible• Strong verbal skills allow for clear, and forward direction with clients• Acting as primary contact for Internal/External clients regarding technical issues.• Lead PM for most internal projects, including refresh’s, upgrades, and documentation

Uptown Minneapolis, Mn

• Forming work orders for various clients and small businesses • Promptly giving diagnostic solutions in a timely manner• Actively greeting new customers and delivering high levels of customer service • Providing Help Desk type support over the phone to new clients• Data recovery and software search

Associate’S Degree, Computer Networking And Technology Services

Diploma