Andy Shelburne Email & Phone Number

Nashville, Tn, Us

Nashville, Tn, Us

• Tests, implements and deploys infrastructure hardware and software• Responds to crisis or urgent situations within the network to mitigate immediate and potential cyber threats• Uses defensive measures and information collected from a variety of sources to identify, analyze, and report events that occur or might occur within the network in order to protect information, information systems, and networks from threats• Provides detailed analysis reports as necessary• Uses mitigation, preparedness, and response and recovery approaches as needed.• Conducts assessments of threats and vulnerabilities

Oak Ridge, Tn, Us

Oak Ridge, Tn, Us

As a Cyber Analyst, I support the Cyber Security Operations Center (SOC) monitoring of Oak Ridge National Laboratory's (ORNL) information systems and maintenance of the tools used in the security operations center.Major duties/responsibilities:• Support the SOC environment in identification and analysis of threats in Security Incident and Event Management (SIEM) alerts, dashboards, and queries.• Resolve or escalate alerts/events/incidents as defined in SOC service level agreements according to level of severity and with transfer of knowledge to other staff as appropriate.• Collaborate with peers to resolve urgent matters in a constructive and thoughtful manner.• Understand a variety of network protocols, including TCP/IP, UDP, SSH, SSL, HTTP, and VPN.• Assist users with the creation, monitoring, and evaluation of policy and device exceptions. • Assist in establishing continuous monitoring programs using cyber security monitoring tools.• Ensure a risk-based compliance with cyber security policy and best value implementation of cyber security tools to support continuous monitoring, intrusion prevention, and containment of any computing resources in the ORNL environment.• Perform network scanning, provide interpretation of sniffer results, and implement security updates.• Utilize scanning tools to determine network vulnerabilities and coordinate a risk-based response to remediation.• Conduct risk-based analysis of network security posture.• Utilize intrusion detection/prevention systems to provide and document continuous monitoring to ensure timely network traffic analysis. • Assist in training and awareness activities to ensure ORNL staff are aware of cyber security responsibilities and requirements.

• Ensured IA compliance for 100+ systems for Joint Mission Task Group- Ukraine (JMTG-U)• Acted as Brigade Information Assurance Manager II for JMTG-U• Managed Army Tracking & Certification System (ATCS) for over 200 soldiers in JMTG-U• Provisioned and Managed over 200 unclassified Active Directory (AD) accounts JMTG-U• Provisioned and Managed 15 classified AD accounts for JMTG-U• Acted as Entrusted Token Authority (ETA) for JMTG-U• Monitored Army Assured Compliance Assessment Solution (ACAS) for vulnerabilities within JMTG-U systems

• Team leader and supervisor of a 6-person intelligence gathering team.• Evaluate team member’s performance and provide constructive feedback. • Brief senior leadership on intelligence products, trends, and patterns. • Build spreadsheets consisting of information gathered and analyzed from various sources for assessments. • Sanitization of various reports and messages for viewing at a lower classification• Utilize various intelligence research sources for intelligence gathering and identify solutions to analytical problems.

Milpitas, Ca, Us

• Performed complex hardware system installation/setup, upgrades, configuration changes, and field change orders for the US government and many top dollar businesses. • Provided 24/7 coverage for out of hours’ service support contracts and on-call service support.• Identified potential customer issues and made recommendation for solutions.• Completed off-site diagnosis/call planning/parts ordering. • Utilized system tools, diagnostics, online databases, and technical documentation to expedite repair efforts• Provided reporting of repair activities, parts used, and billable activities in accordance with SLA• Followed established guidelines for logistics inventory ordering, receiving, handling and returns in the specified timelines.• Managed the customer relationships and escalations using interpersonal and technical skills to identify and deploy appropriate action.• Performed account management activities such as installation planning, installation sales support, problem management and configuration management as needed to maintain a high level of customer satisfaction and promote additional sales and services.• Delivered onsite Linux administrative services on an as needed basis

Indianapolis, Indiana, Us

• Provided second level technical trouble support• Supported customer service requirements for established information and computer security standards.• Administered information security safeguards and ensured information awareness for over 10,000 employees.• Performed implementation tasks for system and network security technologies and executed testing.• Performed simple configuration changes to meet business requirements under supervision. • Compiled and collected capacity data to be used for planning purposes.• Performed documented preventative maintenance routines.• Provided top-tier support for the information security technology common body of knowledge skill sets: Access Control, Application Security, Information Security and Risk Management, Legal, Regulations, Compliance and Investigations, Operations Security, Physical (Environmental) Security, Telecommunications and Network Security.

Hanover, Md, Us

• Provided second level technical trouble support• Supported customer service requirements for established information and computer security standards.• Administered information security safeguards and ensured information awareness for over 10,000 employees.• Performed implementation tasks for system and network security technologies and executed testing.• Performed simple configuration changes to meet business requirements under supervision. • Compiled and collected capacity data to be used for planning purposes.• Performed documented preventative maintenance routines.• Provided top-tier support for the information security technology common body of knowledge skill sets: Access Control, Application Security, Information Security and Risk Management, Legal, Regulations, Compliance and Investigations, Operations Security, Physical (Environmental) Security, Telecommunications and Network Security.

Carmel, Indiana, Us

• Utilized Remote Desktop Procedure (RDP) to provide technical assistance and support for incoming queries and issues related to web-based software development, computer systems, system security, applications, and hardware to over 1000 employees. • Diagnosed and resolved technical problems involving Local Area Network (LAN), Wide Area Network (WAN), and other systems. • Managed accounts, network rights, and access to systems and equipment for over 1000 employees utilizing Active Directory.• Ensured the rigorous application of information security/information assurance policies, principles, and practices in the delivery of systems administration services. • Implemented operating system software patches to ensure optimum security utilizing SCCM 2007 and SCCM 2012 for software deployment. • Trained over 250 users on new software and operating systems such as Office 365, and Windows 7, Windows 8 and Windows 8.1. Troubleshot problems with Exchange Server.• Effectively communicated with customers with limited technical knowledge to ensure a thorough understanding regarding system upgrades, security system vulnerabilities, software changes, and technical issues. • Effectively briefed executive leadership and fellow IT staff on status of IT systems, projects, and daily tasks.

Indianapolis, In, Us

• Troubleshot computer software problems• Imaged computers with company approved Operating Systems• Inventoried company assets to ensure 100% accountability• Installed new programs on client computers• Processed trouble tickets to fix errors • Replaced old computers with new computers • Maintained confidentiality of customer’s non-public information

Indianapolis, Indiana, Us

Troubleshoot computer software problems * Image computers with company approved Operating Systems * Inventory company assets to ensure 100% accountability * Install new programs on client computers * Process trouble tickets to fix errors * Replace old computers with new computers * Maintained confidentiality of customer's non-public information

• Communicated with customers to resolve delinquency• Developed computer software skills• Utilized various websites, databases, open source, social media, and personal contacts to skip trace and conduct research to find borrowers with defaulted student loans• Conducted background investigations on borrowers to establish trends and patterns for predictive analysis• Maintained confidentiality of customer’s non-public information

Ensured safety and security for Federal Facilities within Indiana by exercising vigilance and attention to detail * Investigate security incidents and document results through written reports * Maintain confidentiality of sensitive security and non-public personnel information * Qualified and skilled in use of handgun, self-defense, and apprehension techniques

Newark, De, Us

• Communicated with customers to resolve delinquency• Developed computer software skills• Utilized various websites, databases, open source, social media, and personal contacts to skip trace and conduct research to find borrowers with defaulted student loans• Conducted background investigations on borrowers to establish trends and patterns for predictive analysis• Maintained confidentiality of customer’s non-public information

Washington, Dc, Us

• Performed investigations regarding security and legal violations for a variety of students in training schools for the U.S. Navy• Investigated, questioned, interviewed, students and witnesses regarding violations • Researched and analyzed various student files, and open source databases to extract information needed for investigations• Collaborated with local police departments to investigate and analyze student violations of the Uniform Code of Military Justice• Utilized research skills to find and collect pertinent information in order to determine the scope of investigations• Analyzed information developed to reach conclusions regarding student violations. • Established and maintained internal and external contacts such as students, local police, and Navy Criminal Investigative Services (NCIS) to exchange and clarify information• Processed over 650 cases ensuring evidence was 100% accurate and students received a fair trial

Washington, Dc, Us

Conducted baggage and personnel searches for illegal contraband to ensure ships safety * Enhanced leadership skills by training 15 employees on proper computer and radar procedures * Conducted evaluations of junior employees * Implemented supervisor training course for junior employees * Utilized teamwork to maintain tactical data links with multiple sites in the battle group * Completed various technical schools to master radar and data link skills * Developed the ability to successfully handle multiple tasks in fast-paced environmentExercised problem solving skills by troubleshooting data links when networks were down

Washington, Dc, Us

Stood pier guard/sentry watch at home and in foreign ports to ensure only authorized personnel boarded the ship * Redesigned Accountability reports to be more efficient with Microsoft software * Maintained confidentiality by being a classified materials custodian for secret computers * Accounted for all employees and office materials