Andy Simmonds Email & Phone Number

London, United Kingdom

• Head of Repair for VeriFone EMEA: senior management position with responsibility for outsourced repair partners and internal teams in Portugal, Hungary, Turkiye, Israel and South Africa. Scope includes Repair, Customer.
• reduction in QA failures to <1%, a reduction in QC failures by 15% quarter on quarter
• improvement on the adherence to Customer SLA (reducing the cycle time on our main product for our largest Customer by 75%).
• Cost saving exercises amounting to 800k USD bottom line saving in a single year
• Process improvement projects reducing affected operational costs by over 15%

Wokingham, United Kingdom

• During my time with Symbol Technologies, I held a number of managerial roles including Fastrack Service Operations Manager, International Repair Centre Manager and UK Depot Operations Manager.
• Improved Fastrack Service (Premier Advanced Exchange) on time delivery from 70% to 95%
• Member of Customer Services management team
• Liaising with Service Account Managers (SAM’s)
• Giving performance based presentations to Senior Management Team
• Leading on-site customer visits

Reading, United Kingdom

With direct responsibility for Technical, Supervisory and Logistic staff I gained experience in people and process management and would take over plant level responsibilities when required.I was also responsible for the collation and analysis of the Key Performance Indicators (KPI’s) and their subsequent corrective actions. Implemented numerous.

It And Electronics

Education record