Andy Simons Email & Phone Number

San Francisco Bay Area, California, Us

Responsible for team generating 20-25% of the revenue for the agency through eCommerce and through new goods acquisition and sales. Fostered a culture of innovation through hands-on management and people first approach.- Grew eCommerce revenue from 5 million to 15 million in 5 years- Grew New Goods business by over a million dollars in the 2023-24 fiscal year- Strategized, chased and developed new markets and revenue streams through innovation and partnership with external and internal partners- Lead strategy, implementation, training, and management of 90 person team - Built strong relationships and led collaborative efforts internally/cross functionally as well as externally with partners and vendors- Deep leverage of data analytics and insights to drive decisions in New Goods and eCommerce including sellthru, line of business specific metrics, Average Selling Price, Return % and many others including listing strategies, customer service, marketplace growth etc.- Manage and mentor a team of eCommerce professionals through clear goals, KPI’s and a collaborative and supportive work environment- Constant challenge of the status quo to improve business through operationally efficiency, reduced costs and opportunities for innovation through people and technology- Oversee budget planning, forecasting, and ROI analysis.

Responsible for overall operations of the company including Customer Care Center, Fulfillment, Store Operations, IT and Facilities.Responsible for strategy, build, implementation and management of 25+ person customer care center. Responsible for 25% of total revenue of online business through customer care center. Consistent Customer Service score in the 90's along with survey responses exceeding 90% monthlyManaged multiple internal projects including strategy, negotiations and execution with a keen eye towards brand equity and cost optimization. (ex. shipping RFP, POS upgrade and payment provider RFP.)Manage 3rd party fulfillment centerResponsible for new store openings of 4 storesProduct/Category Manager for our marine category including supply chain management, sales management and delivery of all boats to customersResponsible for stores supplies including forecasting, vendor identification and purchasingResident IT DirectorManage facilities maintenance for all company locationsManage Stores and Store OperationsReport directly to CEO and President of the company.Cross functional collaboration with Planning, Product Development, Purchasing, Accounting, Customer Care, and StoresManaged yearly company physical inventory

San Francisco, Ca, Us

Managed 7 million+ business and 50-85 people.Helped to coach, educate and promote multiple individuals.Orchestrated business turnaround with comp increases year over year for 3 years.Built a culture based on service that delivered sales, customer loyalty and growth.

San Francisco, California, Us

Responsible for General Operations for 146 stores.Primary operations liason for IT projects that affect storesCoordinate cross functional execution of new store development and opening including store construction and design, product distribution and field coordination and execution.Responsible for store closure strategy and execution including identifying liquidation opportunities, product movement and field execution.Primary operations lead for PCI compliance including execution of Verifone install and rollout of stores compliance.Participated in integration of 73 stores into the Levi’s Brand and Systems. Developed all system related training including policies, procedures, and quick tips.

Helped to develop, staff, and manage the retail business strategic test for the Signature Brand for Levi's. Managed store opening for 2 stores. Managed the day-to-day execution at the store and coporate level for the retail stores including product purhcasing, distribution, receiving and sales. Managed staffs of 2 stores including hiring, training. coaching and termination.

Corte Madera, Ca, Us

Managed flag ship store with 10 million dollar in business and over 40 employees.Executed turn around strategy for struggling location and grew business by 25% in one year. Instilled strong service mentality into the culture of the business and grew return customer business. Succesfully improved operational execution in top 10 operationally challenged store.

Drove #1 ADS and UPT in the West Region Outlets; Won Home Product Contest for all of the United StatesServed as an inspirational leader, demonstrating commitment to company values and providing visible presence to our internal and external customers.District Lead for Giving Campaign

Miami, Florida, Us

• Instrumental in acquiring two new clients resulting in over $500,000 in revenues for the company• Consulted online promotions companies in marketing strategy to improve customer retention and product redemption• Managed projects, both internal and external, including client management, resource allocation, and deliverable assurance• Researched prospective companies strengths, weakness, opportunities and threats in order to diagnose and develop appropriate solutions• Developed sales presentations for prospective customers including statements of work & RFP responses• Actively pursued business development opportunities for the company

Mba, Marketing

Ba, Communications