Andy Siregar Email & Phone Number

Also act as Cybersecurity Program Manager and ISO 27001 internal auditor

Jakarta Metropolitan Area

Govern cloud service migration between Google cloud platform to Azure

Be the Primary point of contact (POC) for various customer critical infrastructures. This includes workingclosely with customers to achieve their needs with various technology and tools that they prefer to use. Able to establish good communication with customers.Manage multiple fast-paced projects at the same time and meet deadlines.Become communication bridge between department Support, Billing, Sales, and Procurement to ensure smooth project delivery. Eliminate technical knowledge barrier between each department. Explain things in a language they know to avoid any mistake from misunderstanding Responsible for keeping the whole team Serotonin level High

Designing, and maintaining highly critical and highly scalable Internet application production environment.Design, implement and support Wowrack internal system and network infrastructure.Design, implement and support current or new client's managed private or public cloud infrastructure.Responsible for troubleshooting and maintenance of wide array of corporate servers and network relatedservices such as physical and hardware layer, web /mail / DNS / database services, routing / switching / loadbalancing / firewall devices.Create and maintain necessary tools to monitor our network and ensure 99,9% (3. Network uptime anddelivery.Experience with setting up highly scalable and highly available open source database infrastructure such asMysql/Mariadb master/slave or clustering (Galera), Postgre, NoSQL, MongoDB.Experience with setting up in-memory data store technologies such as Memcached or RedisExperience with design and implementation of Storage systems from simple local storage RAID arrays, toNFS, to open source iScsi SAN, to ZFS pool, to Ceph cluster, to Microsoft S2D to working with commercialenterprise SAN such as Equallogic, NimbleStorage and such.Experience with Virtualization technologies and it's Management platform such as KVM, XEN (CentOS),VMWare, Xenserver (Citrix), Microsoft Hyperv, Microsoft SCVMM, Virtualizor, SolusVM, Proxmox.Experience with open source/Hardware Load balancing technologies and Firewall technologies Keyword:HAProxy, NGINX, Pfsense, Mikrotik, Coyotepoint, F5, KEMPExperience with Microsoft System Center Datacenter Products: VMM, DPM, Op Manager, Config Manager.Experience with Group Policy, DHCP, DNS, WINS, NAP, IAS, RRAS, Firewall(windows built-in), WSUS, IIS,Certificate Manager, Terminal Server, WDS, Clustering, NLBBasic experience in OpenStack deployment

Providing continual review of day to day operations and customer service activities by giving suggestions ofmethods to improve area operations.Engaging efficiency and service to both internal and external customers as part of ways to ensure thateverything will be smooth running.Providing coaching, Technical training and feedback on a regular basis to every new member of SupportDepartment.Being point of escalation to unresolved ticket/case/customer problem before Management boardBeing available for employees who experience work or personal problems by providing appropriateconsultative coaching, counseling, direction, and resolution.Delivering disciplinary and performance problems according to company's standard of procedures (SOP)

First line communication with the client. Keyword:( Kayako, RT, WHMCS, email )Web hosting automation. Keyword: ( cPanel, Plesk, Webmin, HELM ) Linux Basic: Troubleshooting, DNS( Bind ), Mail server( postfix ), FTP, Apache,Php, Mysql,BashNetworking Basic: Internal Routing and Switching, TCP/IP, Subnetting Windows Basic: Troubleshooting, Mail Server administration ( Exchange ) , Active directory forest, IISExperience with Microsoft Lync, Sharepoint, and such collaboration suiteExperience with large-scale monitoring system using Zabbix, Nagios, smokeping and such. Monitoring viaICMP, TCP, SNMP protocol or an agent. Point of problem escalation from tier 1 or customer support agent.

Building the first Wowrack POP in Indonesia Responsible for deploying datacenter related infrastructure such as server, switch, firewall, cabinets, powerdistribution units, UPS systems, KVM/IP Systems, and cabling infrastructure.Troubleshoot any server/hardware components failure.Experience and knowledge with various Server and Network equipment such as Routers, Firewalls, Switches,Load Balancers, Wireless Access Points, OOB Management. Exposed to these hardware vendors: Dell,Supermicro, Cisco, Juniper, HP, Watchguard, Sonicwall, F5, Coyotepoint, APC, Avocent.Knowledge of Processor architecture(Intel), Motherboard, fan, Chassis, hardware form factor, compatibility,generation, and hardware limitation.Knowledge in cat5, cat5e, cat6, custom UTP cable pinout, fiber deployment and termination.Able to provide a witty solution, manipulating the hardware for quick system recovery during systemcatastrophe. Keyword: Hardware failure, Broken RAID array, kernel panic, blue screen, overheatingenvironment, failed PDU, failed ATS, OS hard/soft lock-up Able to provide Remote access to engineer via any console redirection such as IPMI, Idrac, ILO,KVM/IP(raritan), Spider KVMMaintain documentation after deployment process, for technical and inventory requirementAble to cover 24/hours on call, working on graveyard shift, dark hour Able to lift 50lbs/25kg equipment all day without problem