Andy Smith Email & Phone Number

• Managing a team of engineers in delivering service to the Pharmaceutical market on validated water purification systems.
• Initially managing the Southern region then also taking over responsibility for the Northern region pharmaceutical market combining the two teams to build one effective team.
• Turning around the relationship with a big key client from them looking for an alternative service provider to signing an annual contract with us to the value of approx £400k.
• Working closely with the commercial account managers to improve our service offerings ensuring we are able to deliver in an effective and efficient manner.
• Line manages 11 direct reports, whilst working with the scheduling team to keep recoverable hours at a high level, generating an annual revenue of £5.5M in 2022.
• Progression and development of direct reports to make sure they are always capable of delivering the best service possible for our clients.

Swaffham, Norfolk, United Kingdom

• Providing service and maintenance support to external plants and management contracts, leading a team of engineers including external contractors.
• Led Projects implementation across 3x £2M projects.
• Grew client relationships, increasing revenue whilst maintaining staffing levels.
• Oversee all H&S, Risk Assessments and incident investigations.
• Plant Optimisation enabling close monitoring of adjustable factors.
• Training Operators to run Economizer SE plant, developing a plant specific record of training.

• Managed the UK&I service department, financial forecasting, monitoring engineer utilisation through SAP, driving growth across the gas service business.
• Grew gas service business revenue from $750K to $3M in 12 months.
• Introduced a Customer Interface Engineer, improving customer satisfaction.
• Transformed business and team processes into an effective and profitable unit.
• Line managed 12 engineers and indirect reports, co-ordinating with third-party contractors.
• Monitored Health & Safety compliance with business standards.

• Field Service Leader reporting UK Service Teams utilisation and billability, driving business service potential.
• Set up four UK start-up sites with gas-to-grid injection within a seven-day period.
• Delivered 18 new Grid Entry Units to grid in 12 months.
• Servicing Biogas National Entry Facilities, overseeing analysis and mechanical installation.
• Provided fault rectification support across the UK.
• Maintained stock control of product purchasing and resolved site faults.

St Neots

• Provided support, remote diagnosis and investigation, to implement modifications in the event of breakdowns.
• Produced Planned Preventative Maintenance schedules implemented companywide by Engineers.
• Influenced Management Team to have offshore support resulting in a £1M annual service contract.
• General commissioning work on plant’s DCS with Instrument Techs and Control Room Operators.
• Implemented process control standards, emergency shutdown, fire and gas control systems.
• Submitted Permit to Work job packs for the customers.

St Neots

• Maintained QA procedures through engineering drawings, wiring and equipment scheduling.
• Inspected and finalised details of 15 large scale projects in the space of 10 months.
• Inspected, tested and repaired equipment prior to shipping to site.
• Used ABB’s 800xA Control Builder engineering tools for carrying out I/O testing.
• Led factory acceptance testing of new build panels/cabinets.
• Recommended hardware design reviewing engineering drawings for accuracy.