Andy Smith Email & Phone Number

Managing a team of engineers in delivering service to the Pharmaceutical market on validated water purification systems.• Initially managing the Southern region then also taking over responsibility for the Northern region pharmaceutical market combining the two teams to build one effective team.• Turning around the relationship with a big key client from them looking for an alternative service provider to signing an annual contract with us to the value of approx £400k. • Working closely with the commercial account managers to improve our service offerings ensuring we are able to deliver in an effective and efficient manner.• Line manages 11 direct reports, whilst working with the scheduling team to keep recoverable hours at a high level, generating an annual revenue of £5.5M in 2022.• Progression and development of direct reports to make sure they are always capable of delivering the best service possible for our clients.• Regular onsite and remote meetings with clients in order to strengthen our relationship.• Financial forecasting for standard refurbishment work which is above and beyond what is included within contracts.

Swaffham, Norfolk, United Kingdom

Providing service and maintenance support to external plants and management contracts, leading a team of engineers including external contractors.• Led Projects implementation across 3x £2M projects.• Grew client relationships, increasing revenue whilst maintaining staffing levels. • Oversee all H&S, Risk Assessments and incident investigations.• Plant Optimisation enabling close monitoring of adjustable factors. • Training Operators to run Economizer SE plant, developing a plant specific record of training. • Implement process improvements.• Identifying billable services within contract standards as well as client needs.• Support turnkey technology pre-treating unusable residual materials.• Liaising with manufacturer for all operational and commercial matters.

Managed the UK&I service department, financial forecasting, monitoring engineer utilisation through SAP, driving growth across the gas service business. • Grew gas service business revenue from $750K to $3M in 12 months.• Introduced a Customer Interface Engineer, improving customer satisfaction.• Transformed business and team processes into an effective and profitable unit.• Line managed 12 engineers and indirect reports, co-ordinating with third-party contractors. • Monitored Health & Safety compliance with business standards.• Managed P&L with an average annual revenue of $5M+.• Improved customer relationships for business growth. • Financial Forecasting, analysing completion timelines and contract payments. • Led contract reviews to confirm requirements were achievable within the contract.• Ensured all legal documents and EU requirements were met.• Identified non-conformance issues, raised reports and managed resolutions.

Field Service Leader reporting UK Service Teams utilisation and billability, driving business service potential.• Set up four UK start-up sites with gas-to-grid injection within a seven-day period.• Delivered 18 new Grid Entry Units to grid in 12 months.• Servicing Biogas National Entry Facilities, overseeing analysis and mechanical installation.• Provided fault rectification support across the UK. • Maintained stock control of product purchasing and resolved site faults.• Ensured safety and environment requirements were met.

St Neots

Provided support, remote diagnosis and investigation, to implement modifications in the event of breakdowns. • Produced Planned Preventative Maintenance schedules implemented companywide by Engineers.• Influenced Management Team to have offshore support resulting in a £1M annual service contract.• General commissioning work on plant’s DCS with Instrument Techs and Control Room Operators. • Implemented process control standards, emergency shutdown, fire and gas control systems.• Submitted Permit to Work job packs for the customers.• HMI and application coding on site/platform SCADA systems. • Established preventative maintenance rectification.

St Neots

Maintained QA procedures through engineering drawings, wiring and equipment scheduling. • Inspected and finalised details of 15 large scale projects in the space of 10 months.• Inspected, tested and repaired equipment prior to shipping to site. • Used ABB’s 800xA Control Builder engineering tools for carrying out I/O testing.• Led factory acceptance testing of new build panels/cabinets.• Recommended hardware design reviewing engineering drawings for accuracy.