Andy Steed Email & Phone Number

Northampton, Gb

• Set targets, managed supplier performance and approach to achieve weekly, monthly and quarterly delivery, in line with regulated standards and contracted SLA’s and KPI’s.• Built and maintained strong long term supplier relationships, communicated and aligned operational strategies, identified and project managed implementation of supporting services.• Supported a wide range of internal stakeholders to provide procurement support, ensuring contract and commercial requirements are met… Show more • Set targets, managed supplier performance and approach to achieve weekly, monthly and quarterly delivery, in line with regulated standards and contracted SLA’s and KPI’s.• Built and maintained strong long term supplier relationships, communicated and aligned operational strategies, identified and project managed implementation of supporting services.• Supported a wide range of internal stakeholders to provide procurement support, ensuring contract and commercial requirements are met and within budget.• Conducted regular supplier service performance review meetings with key senior internal and external stakeholders.• Collaborated cross functionally to deliver new services and continuous process improvements, reduced operational costs and improved the customer experience. • Reported regular supplier performance, risks, spend and innovative opportunities to business operational departments. • Identified and implemented document and data integrity solutions, reducing costs by over £100k per annum. Show less

• Developed and maintained long term key supplier relationships. • Negotiated competitive pricing for ad hoc printed materials and ongoing volume committed projects. • Identified efficiency opportunities and raised change requests for implementation, following review and sign off from the business change team. • Validated monthly production invoicing with approval for BACS payment. • Communicated dispatch mailing volumes trends to the customer operations management team for… Show more • Developed and maintained long term key supplier relationships. • Negotiated competitive pricing for ad hoc printed materials and ongoing volume committed projects. • Identified efficiency opportunities and raised change requests for implementation, following review and sign off from the business change team. • Validated monthly production invoicing with approval for BACS payment. • Communicated dispatch mailing volumes trends to the customer operations management team for inbound call resource planning. • Circulated status report updates to senior business stakeholders for mailing performance, data management and spend. • Took ownership of incident reports from the business and ensuring full investigations, resolutions and continual improvements are maintained with the supplier. Show less

• Validated and generated customer invoicing, ensuring accuracy based on meter readings.• Tracked daily workflow figures and billing grade of service levels. • Prioritised, organised and distributed team workload in line with team KPI’s and SLA’s.• Reconciled customer accounts, ensuring billing is accurate and payment plans are set in line with monthly usage.• Liaised with credit control, customer services and metering departments to resolve escalated queries.• Created… Show more • Validated and generated customer invoicing, ensuring accuracy based on meter readings.• Tracked daily workflow figures and billing grade of service levels. • Prioritised, organised and distributed team workload in line with team KPI’s and SLA’s.• Reconciled customer accounts, ensuring billing is accurate and payment plans are set in line with monthly usage.• Liaised with credit control, customer services and metering departments to resolve escalated queries.• Created training guides and delivering technical updates to the invoicing department.• Quality checked colleague’s work and providing feedback.• Analysed company billing trends and providing suggesting approaches for high volumes dates. Show less