Habitat management and wildlife identification to aid projects and surveysTraining completed;-Bat identification and survey training-Aquatic plant identification-Brush-cutter licence-Tree identification

Providing office and administrative support to the business and office manager• Constructing letters and emails in response to initial contact from carers• Enhanced DBS gained to efficiently monitor and maintain a database of carers illustrating their responsibilities, requirements and feedback from events• Inbound and outbound calling to provide and offer support to carers, and identifying complex issues and signposting those who may require further help• Print, collect and franking any letters and mail to be taken to the post office• Greet visitors and offer guidance, directions and support for information required• Trained in safeguarding, compliance and policy to effectively communicate with carers, senior staff and execute responsibilities

Work experience during HNC, actively engaged with senior management and supporting a skilled sales team• Develop strategies for sales and marketing campaigns and generating new leads• Maintaining customer accounts and chasing and collecting payments• Assisting with weekly reports of achieved sales targets and performance figures• Recruiting alongside senior management• Recording health and safety checks of facilities at the gym• Writing a business plan highlighting social media presence and engagement

Managing customer accounts as part of a multi-disciplined team• Handling and resolving complaints and queries• Maximising customer satisfaction by effectively responding to 20 calls an hour• Financial Conduct Authority product trained to enable compliant response and actions• Prioritising workload to meet targets, deadlines and call rate KPI’s• Met all targets by up-selling and cross-selling incentives and payment plans • Producing invoices and statements using SAP for customer records• To chase, collect and calculate payments in order to balance accounts• To chase, collect and calculate payments in order to balance accounts

Assisting inspectors within schools to facilitate the SEN projects and liaise with staff, students and governors to collect questionnaires and statements. • Correlate data and produce reports for senior management• Trained in safeguarding to effectively communicate with staff and students

Analysing historical data from unresolved accounts to balance figures• Taking and making calls to customers and liaise with local authorities and courts to chase, collect or consolidate debts• Financial Conduct Authority trained to effectively analyse accounts• Writing off debts up to £10k where a business has dissolved• Up-selling and cross-selling approx. 50 payment plans daily to customers with CCJ’s • Calculate financial reconciliations, issue leakage allowances and refunds• Cross referencing with multiple databases to resolve any discrepancies and complaints made to improve cash flow and minimise issues• Producing 40 invoices, statements, purchase orders or letters daily regarding alterations to accounts to manage high demand