Andy Stipe Email & Phone Number

Newport Beach, California

Newport Beach, Ca

• Sold varied accommodations.• Responsible for setting and adjusting Rates• Developed Yield management algorithms to maximize profitability.• Maximized profits by allocating transient, long term, and group business.• Implemented online reservation sales.• Planned, organized, and attended trade shows, conferences, and conventions.• Hired, trained, and mentored employees.• Worked closely with Engineering and Accounting department to facilitate on property improvements and renovations, ensuring profitability.• Worked closely with the Director of Operations and the GM to plan target revenue goals and expense budgets for the upcoming year.• Oversaw and monitored the reservation making process to ensure total guest satisfaction.

I had 8 Front Desk Clerks who worked with me to provide excellent customer service to all guests staying at the resort. My daily duties include handling customer complaints, resolving problems with reservations, scheduling, payroll, communicating with other department managers, training new employees, and making sure all of our guests are enjoying their stay.

I assisted the Reservations Manger with group reservations, payroll, scheduling, and training of new Front Desk and Reservations agents.

My daily duties included booking reservations over the phone and at the font desk.I also helped the Reservations Manger with group reservations, payroll, scheduling, and training new reservations agents.

I did clerical work in the Housing Department at the University of Irvine. My job consisted of filing papers, organizing files, filling out forms with a typewriter, data entry on a computer, and completing any other jobs that were given to me by the office employees.

Education record

Activities and Societies: Sigma Phi EpsilonI was a member of the Sigma Phi Epsilon fraternity.

Hospitality Administration/Management

Activities and Societies: Hospitality, Travel, and Tourism Program