Andy Stratford Email & Phone Number

Milton Keynes, GB

• Junior Network Technical Design ArchitectWorking as a NTDA I was assigned to the EE account and this involved working with the client on various tasks in a challenging environment. Implementing changes on different.
• Responsible for reviewing and implementing FMO network designs as submitted by the client.
• Configuring the clients third-party VPNs to be PCI compliant.
• On-demand business requests for whitelisting on the Bluecoat proxies.
• Prioritising and working on new and existing change orders in an efficient manner.
• Reporting on the checkpoint, Palo Alto Firewalls regularly and on any urgent instances.

• SCC 2nd Level Network AnalystThe ‘Skills Competence Centre’ (NOC) was the first point of support for both pro-active and re-active tickets, we monitored the global networks for our clients 24/7. Key Responsibilities
• Updating the client on the status of any incidents regularly and taking escalations.
• Responsible for troubleshooting and raising new fault calls to the client and providers.
• Prioritisation of new and existing incidents, liaising with other desks globally.
• identifying a solution and deploying any emergency workarounds with client approvals.
• Attaining a firm understanding of IP, Frame-Relay, ATM and LAN switching.

• Technical Design Architect (January 2017 - September 2018)Supporting the business as the UK lead for our Portfolio option MLAN (Managed LAN) services, liaising with Clients, internal teams and external suppliers..
• Responsible for reviewing and implementing network designs as submitted by the client.
• Rollout of Lancom Routers for the retail programme including configuration and installing tasks.
• Site visits to support troubleshooting of LAN/WAN issues with provider hardware and circuits.
• Onsite premise support for our MLAN product at different client locations.
• Providing support to other Business units with the sharing of knowledge on the network designs.

Stevenage, United Kingdom

Watford, United Kingdom

• Senior Customer Service Engineer / Team LeaderActive monitoring on the global accounts, providing communication to keep the client updated and to resolve any incidents within the required SLA’s.Key Responsibilites
• Team Leader for the UK customer service centre providing cover for the UK manager.
• Incident handling using the Remedy ticket system and provider portals.
• Escalation handling from the client and dealing with multi-vendor calls.
• Client solution queries, upgrade requests, Wifi faults and customer installations.
• Crucially maintaining customer relations through one to one interaction.

London, United Kingdom

• Technical Support EngineerBased between the 3 UK POP locations our tasks included maintaining the operational status of the UK backbone network hardware and software. Client hosted services monitored and reported on to.
• Global solutions support on Nortel, Marconi Fore, Cisco, DPN, Controlware, ERI hardware.
• Using Remedy trouble tickets to track hardware & software failures, WAN/LAN Customer issues.
• Management of the site facilities and carrying out regular Fire alarm with set backup tests.
• Client site visits to install new hardware and the testing of Lease lines from multi-providers.
• Testing of provider circuits E1, E3, STM1 level and documenting results for handover to Ops.

London, United Kingdom

• Assisting in the monitoring of Infonet’s core network between the UK, LA and Hong Kong GCAC support teams. I was also assigned as a SPOC (Special Person of Contact) for one of our Financial clients which required.
• Call handling and good communication plus acting in a professional manner at all times,.
• Fault tracking via internal ticket systems.
• Troubleshooting of network issues, break-fix procedures.
• Messaging problems investigated with the MMS teams.
• Dial IP troubleshooting with in-house products using the Local ISDN Rotary’s.