• Responsibilities include implementing and managing the fulfillment of IT projects and ensure day-to-day operations of the overall IT activities.• Perform technology project management including planning, technology selection, status reporting, task Business and technical analysis, testing, roll out, training, and project closure.• Review the existing IT operations and make continual improvements operations processes to enhance operational efficiency, productivity, and ensure the… Show more • Responsibilities include implementing and managing the fulfillment of IT projects and ensure day-to-day operations of the overall IT activities.• Perform technology project management including planning, technology selection, status reporting, task Business and technical analysis, testing, roll out, training, and project closure.• Review the existing IT operations and make continual improvements operations processes to enhance operational efficiency, productivity, and ensure the smooth running of the operations.• Formulate & implement changes to provide effective and efficient IT function to meet corporate objectives.• Develop all IT related policies and procedures. Show less

• Serves as owner of operations excellence for daily support activities of a group of Data Center Operators and Supervisor who provide a range of Data Center Operation services.• Responsible for operating resource allocation and capacity planning to ensure delivery of expected service levels from Data Center.• Plans facility organization and operations to meet the company's processing and reporting, availability and access needs, including the oversight of a physical operations center… Show more • Serves as owner of operations excellence for daily support activities of a group of Data Center Operators and Supervisor who provide a range of Data Center Operation services.• Responsible for operating resource allocation and capacity planning to ensure delivery of expected service levels from Data Center.• Plans facility organization and operations to meet the company's processing and reporting, availability and access needs, including the oversight of a physical operations center and/or a large outsourcing arrangement.• Responsible for people management activities including performance management, distribution of work assignments and inter/intra team issue resolution.• Develop, maintain and update the Data Center Standard Operation Procedure to reflect and support current operations in Data Center and in line with other IT process, procedures and policy.• Manages problem, service request and change request coming or affecting to the Data Center Operations to ensures it is well assessed on requirements, operation impact, job tickets, regular download activities prior implementation and provides approval or rejection or recommendation and assigned to respected staff to deliver services or reply back to the requester according to the existing SLA.• Performs research and recommends to upper management to make improvements of the day to day operations of the Data Center performance, in terms of technology, procedures, resources and logistics.• Manages the relation of the all supplier, vendor, outsource, and 3rd party support team in supporting the Data Center Operation supplies, parts, maintenance, including Service Contract review with 3rd party suppliers.• Initiate action to ensure all 1st level of IT Services and applications support document are accurate, updated and reflects the current SLA.• Ensuring that the problem escalation processes are communicated well and operating according to the existing process flow. Show less