Attend to the educational, personal and social needs of pupils and any other requirements depending on the pupils special needs and wherever possible make these part of the learning experience.Promote and support the inclusion of all pupils in the learning activities in which they are involved.To support a named pupil or pupils with a statement or special educational needs whilst also supporting other pupils in the classroom.Supporting teaching staff in devising and extending… Show more Attend to the educational, personal and social needs of pupils and any other requirements depending on the pupils special needs and wherever possible make these part of the learning experience.Promote and support the inclusion of all pupils in the learning activities in which they are involved.To support a named pupil or pupils with a statement or special educational needs whilst also supporting other pupils in the classroom.Supporting teaching staff in devising and extending educational activities and in preparation of the curriculum. This includes contributing to the development and implementation of Individual Education Plans and Personal and Pastoral Support Plans.To help assess and record pupils’ progress and achievements using the results of this monitoring in further support work.Individual mentor for pupils with specific educational needs Show less

Headway Bedford are a charitable organisation for people who have suffered a brain injury. This role involved me working both in cognitive group sessions and on a 121 basis with clients.Key Responsibilities • Assist clients with settling into the main room on arrival. Talk to clients and ensure no client is sitting alone.• Attend pre- briefing for session and client information.• Moving and handling trained enables me to help the clients to walk and assist with toilet… Show more Headway Bedford are a charitable organisation for people who have suffered a brain injury. This role involved me working both in cognitive group sessions and on a 121 basis with clients.Key Responsibilities • Assist clients with settling into the main room on arrival. Talk to clients and ensure no client is sitting alone.• Attend pre- briefing for session and client information.• Moving and handling trained enables me to help the clients to walk and assist with toilet requirements.• Enable clients during both cognitive group sessions and on a 121 basis.• Motivate and prompt the clients to increase independent learning.• Give written feedback after each session to the co-ordinator on the client’s mood, ability, attitude progress and level of support required using a debrief report form.• During lunchtime enable clients to make their own drinks and enable them to get their lunch if they can, help with opening and unwrapping food items if this is difficult for them.• Be aware of the clients’ whereabouts and mood throughout the day, inform the co-ordinators if there are any concerns. Show less

Key Responsibilities for the role.Ensured the controls over the Billing System were adequately maintained and that data integrity was not comprised. Managed, coached and developed a team of 12.Held regular monthly 121 meetings with my staff which included reviewing team members call quality and a review of targets and their results.Prepared and delivered monthly team meetings and actioned any queries raised within timescales agreed in these meetings.Monitored staffing levels… Show more Key Responsibilities for the role.Ensured the controls over the Billing System were adequately maintained and that data integrity was not comprised. Managed, coached and developed a team of 12.Held regular monthly 121 meetings with my staff which included reviewing team members call quality and a review of targets and their results.Prepared and delivered monthly team meetings and actioned any queries raised within timescales agreed in these meetings.Monitored staffing levels including sickness and holiday absence. Disciplined any staff members who had prolonged unauthorized absence via the company absence policy.Conducted interviews and recruited new team members all of these were internal promotions.Assigned individual team tasks and monitored daily workloads to ensure even distribution of work for each team member.Liaised regularly with other Team Leaders to discuss company procedures, standards and goals to ensure that my team operated towards all of them.Liaised with regional managers to work on ways of continually improving customer service levels.Worked with corporate business partners on more efficient best practices for the benefit of our mutual customers.Produced detailed analysis of results for my team to drive improved performance. Key role in completion of management information revenue reporting packages, such as completing and overseeing daily reporting of team work flow and success statistics to stakeholders. Maintained and managed a suite of Service Level agreements in line with agreed processes. Analyised Billing error trends and produced recommendations to reduce errors and improve efficiency.Dealt with any FSA regulated complaints to agreed proceduresManaged unauthorised credit transactions in order to create an authorised credit environmentAdhoc tasks and projects as required by my line manager. Show less

Led a team of eight: Ensured that my team validated customer policy details with insurance companies quickly and correctly for customers looking to have a windscreen repair completed in a retail outlet car park, and that work was shared equally amongst the team.Worked on strategy and planning with the team managers.Conducted team 121's and reviews. All outstanding jobs completed and updated by close of business each Friday. Credit Operation Team Member

Responsible for all newspaper & periodical purchasing & distribution. Dealing with all newspaper & magazine returns to wholesalers, keeping newspaper account books up to date and in order. Also stocktaking and ordering of various supplies. General retail duties interacting with people to encourage return custom.