Delivers IT enabled business services to help organizations operate more efficiently and profitably. Combining in depth understanding of our Clients businesses with expertise in IT and business process outsourcing, we take on our Clients challenges and develop innovative solutions to address them and transform their business. Employ around 20,000 people in 16 countries, with offices in Europe, India, N Africa and SE Asia and 2010 revenue of €1.69 billion.I have worked on the following three accounts, NPIA, Whitbread and predominantly BT. NPIA May 2011 – presentCurrently UK Service Manager, interfacing between Steria Benelux and the UK based Client, on the National Policing Improvement Authority (NPIA) account, worth £4m over 10years, with team members based in the UK and Benelux. The NPIA are working to deliver cost savings of £1billion through a national strategy to transform the use of IT and a coordinated programme of procurement. WHITBREAD Feb 2011 – Jul 2011Assisted with the Transition Management of 1 Corporate Website, 4 Restaurant websites (Beefeater Grill, Table/Table, Brewers Fayre and Taybarns) and a Customer Relationship Management system, from Development into Support. Also provided Service Management for this account until the role was handed over to an Offshore Service Manger in India, with the support team providing 2nd and 3rd line support, plus occasional out-of-hours support.BT Apr 1996 - Feb 2011See Project Leader role below for more detail.

During my time on the BT Account, I progressed from Analyst Programmer to Senior Analyst Programmer to Project Leader and finally working as a Service Manager. A Fixed Price Support deal worth £4m over the term of the contract and was part of BT’s strategic Telemarketing Services; this part of BT’s business was worth around £300-400 million. Managed 11 applications; 7 were Gold Services and required 24x7 out-of-hrs support. Aspects of the business supported ranged from handling the management of the BT field Engineers, controlling the jobs they are scheduled to carry out, to the collection of call records, calculation of call charges in order to generate telephone bills and reporting via Web, CD and paper.

Worked on the British Telecom Account relating to Telemarketing Services - see Project Leader role above.

Worked on the British Telecom Account relating to Telemarketing Services - see Project Leader role above.

I worked on the development and modification of the Customer Order Processing Inventory Control System, which involved specification design, coding and testing to user defined requirements, plus modifying modules of the package that already existed.

I worked on the maintenance and development of the Sales Ledger System, writing programs and producing the relevant documentation. I also worked on the Personnel and Payroll team where I was involved in the implementation of a Human Resources Software package, along with the design and implementation of the Dynamics Manufacturing Booking System.