Andy Thomas Email & Phone Number

Milton Keynes, Gb

United Kingdom

Hemel Hempstead, United Kingdom

For this contract I have been bought in to help implement new features of Office 365 following a review done by Microsoft along with providing support and training for the permanent staff members. A large focus has been around the security posture within O365.

Northamptonshire, England, United Kingdom

Milton Keynes, United Kingdom

ARET Ltd Provides IT Services to business. Everything from consulting, support queries, migrations, hardware installs and more.

Milton Keynes, United Kingdom

Initially starting as a contractor (which I had been for a number of years) I quickly found that I loved the culture and challenges at Domino’s Pizza as part of the infrastructure team. As a member of this team I have been involved in a number of projects seeing all through to (or on target to) successful completion. A main focus has drawn on my previous experience working with SCCM and operating systems in the form of a Windows 10 migration. This has involved the planning and implementation of a new SCCM infrastructure. I have personally been solely responsible for the upkeep of this along with designing and creating the golden windows 10 build and OSD task sequence. This has also involved setting up synchronisation to Azure AD for both users and computers allow us to make use of digital licensing. This has now been handed over to the implementation engineers to roll out to the estate and is nearing completion. Since handing over I am also responsible for keeping the build up to date in terms of OS revisions, packaging apps and ensuring the SCCM infrastructure works efficiently both onsite and at remote locations in terms of physical and cloud distribution points etc. Alongside the above I have also worked on the below list of projects:• SCCM Installation/Implementation• Windows 7 to 10 migration• Office 365 migration• Azure Active Directory syncronisation• F5 APM upgrades• Domain controller upgrades• VMware to Hyper-V migrationAlong with the project work everyday tasks involve monitoring, preventing and reacting to issues in the estate (included E-Commerce) using tools such as Splunk, PTRG, SCOM, New Relic etc.

Milton Keynes, United Kingdom

Luton, United Kingdom

In this role I was been brought in to help with the transition onto a new support ticketing system and to clear off any backlog of tickets. This has involved a range of issues such as builds (using SCCM 2007), general end user troubleshooting along with providing guidance on possible new processes to enable the various desks to be more efficient in dealing with jobs as they come in and improving SLA’s. An example of this is a database I created to monitor and report on stock levels along with automating the ordering process and tracking the asset’s lifecycle.

London, United Kingdom

Matsco is an award winning global IT Support and Managed Services Provider specialising in the fast paced financial services sector. As a 3rd Line Field Engineer I am responsible for the support and maintenance of server, desktop and network infrastructure for multiple high profile financial service clients. This is primarily a field based role across Central London. My responsibilities include: • Build and Configuration of Windows 7 and 8.1, 2008 and 2012 Server, Exchange 2010, 2013 and Office 365 • Virtual Environments (VMware, HyperV) • Market Data• Tape and Internet Backup• Network Topologies • Group Policies

Milton Keynes, United Kingdom

In this role I was working in a Windows Patch and Deployment Specialist capacity for a government office. This requires me to become SC cleared. I was responsible for the deployment, monitoring and reporting of security patches and software across a government agency’s estate. This includes the testing of a new infrastructure being put in to take the place of the current legacy systems used to perform these tasks. The toolsets used include Microsoft SCCM 2012R2 and HP Radia along with WSUS to manage Microsoft Vista, Windows 7 & Windows 8 client operating systems (along with testing on Windows 10) and Windows Server 2003 / 2008 / 2012 operating systems and their respective component support. Along with these toolsets I have been required to make use of PowerShell and SQL to perform and automate tasks along with performing any troubleshooting and creating custom reports.

Coventry, United Kingdom

Short term contract upgrading NHS doctors surgery computer systems from Windows XP to Windows 7. This included configuring software such as EMIS and Vision amongst others.

Cranfield, England

This role is working on a large scale Windows 7 migration. My duties are mainly centred on application discovery and remediation, ensuring compatibility with the new operating system prior to it being rolled out.

London, United Kingdom

This role has involved preparing applications for packaging ready to roll out to the Windows 7 estate. This has included preparing and testing applications and their various installation methods, testing against current builds to make sure there are no conflicts or incompatibilities and documenting the whole process and taking ownership up until production release.

Milton Keynes, United Kingdom

On this contract I was working on three large, high profile migration projects. Below is a brief explanation of these. Windows 7 Migration Working on optimising a Windows 7 task sequence based operating system deployment including software and hardware testing, driver management, build control and documentation amongst other tasks Office 2003 - 2010 MigrationChecking for and remediating compatibility issues between existing data, add-ins and dependant applications and the new openXML file format along with packaging and testing the Microsoft Office 2010 suite of programs ready for deployment. Internet Explorer 6 to Internet Explorer 8 MigrationTesting and remediating web applications, intranet/Internet sites and other IE dependant programs for compatibility issue when used with Internet Explorer 8. This involved a lot of group policy and group membership work in Active DirectoryAlongside these projects we also provided post project 3rd line support and update and patch management. The support side of things was dealing with any issues that came along, taking ownership of these and seeing them through until resolved. The patch and update management was done using both WSUS and Bigfix. This was an ongoing task with these being tested throughout the month ready for release.

Milton Keynes, United Kingdom

Supported both a national and international user base. This involved remote support and travelling to both domestic and international offices. This covered all levels from basic user admin (password resets) to server configuration and installations.

Turks And Caicos Islands

This was a three week contract for the foreign commonwealth office at offices both out at the Turk and Caicos islands in the Caribbean and in London here in the UK. The work involved the complete upgrade of all office infrastructures and user equipment along with changing and improving the way user’s access and utilise resources. The main aim of the project was to improve reliability and performance at both sites and was a complete success. Some of the tasks involved in this project were:• SBS 2008, Terminal server setup.• Exchange 2007 mail database export/import.• Site to site VPN setup.• Dealing with third parties regarding internet connection to the office (organising SDSL fibre connection out at the TCI).• Internal wireless network setup.• Windows XP to Windows 7 migration.• Client VPN setup.• Re-cabling of the office (CAT 5e).

Watford, United Kingdom

For Vinci I have been responsible for performing second line support of desktops, workstations, laptops, PDA’s and other packaged technologies as required. This has involved working within a team of around 10 support analyst cover the whole of the UK’s arm of Vinci PLC.

London, United Kingdom

This was a short contract supporting the company’s web based CV technology and IProfile search tools. This involved carrying out detailed investigation of incidents using in-house tools and SQL ensuring SLA’s are achieved.

Bournemouth, United Kingdom

This was my first role after graduating from University. My responsibilities here included supporting every aspect of a multi-national banking institution’s IT infrastructure.

Part-Time Summer Job whilst studying.

2:2, Multimedia Communications

The course was based around Internet Applications, new media design, Project Management, Networking Technologies and Design.

National Diploma, Computing

I completed this to a grade of overall merit/distinction. This was a very good course that introduced me to various skills such as basic.

Btec, It

I completed this course to a grade of merit. This was a general introduction to information technology and covered general theories.