Andy Thorpe Email and Phone Number
Andy Thorpe work email
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Andy Thorpe personal email
Customer focussed IT leader with a passion for innovation that drives truly excellent customer experiences.Proven people leader with experience of guiding highly technical individuals through massive transformation programmes with a very high degree of success.Technical SME in in Contact Centre Infrastructure from architecture, design and implementation through to support, maintenance and future focus.Excellent written and verbal communication skills with the ability to adapt delivery to suit audiences from 3rd line engineers to C-level executives.
Microsoft
View- Website:
- microsoft.com
- Employees:
- 189892
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Senior Software EngineerMicrosoft Aug 2023 - Present
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Non Executive DirectorSheffield Mutual Friendly Society Oct 2019 - PresentSheffield, United Kingdom -
Principle Solutions ArchitectNuance Communications Nov 2022 - Aug 2023 -
Head Of Emea, Contact Centre InfrastructureHsbc Jul 2017 - Nov 2022SheffieldLeading a team of technical specialists managing the multi channel contact centre infrastructure for Europe, Middle East and AfricaResponsibilities- Agile Product Owner / Pod Lead for EMEA Contact Centre Infrastructure pod.- IT Service Owner for infrastructure and application security for the EMEA regional platforms including data integrity/security- Responsible for regulatory compliance of technology including security of data and operational resiliency.- Day-to-day running of European and Middle Eastern contact centre infrastructure supporting over ten thousand users- Third Party Engagement/Connection Manager for BT, Vodafone and Alvaria, managing service, contracts and compliance- Manage workload of projects and change activity including costs, estimates, timescales and planning- Lead a team of engineers encouraging best practice design and support, and knowledge sharing between our other regional teams- Manage relationships with key stakeholders including business heads and CIOs- Participate in CTO wide forums on best practice and continuous service improvement- Participate in innovation forums to look at adopting new technologies for contact centre including internal and external cloud / SIP / AI / Automation. -
Lead Engineering SpecialistHsbc Mar 2017 - Jul 2017SheffieldSME for multiple aspects of global inbound contact centre technologies including voice biometrics, industry standard inbound applications alongside bespoke, inhouse developed software.Responsibilities- Deputy Manager for Contact Centre Systems EMEA- Voice Biometrics SME- Multi country contact centre subject matter expert- 3rd line production support for inbound contact centre technologies- Involved in regulatory control of access audit program for inbound systems
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Senior EngineerHsbc Jun 2012 - Mar 2017Sheffield, EnglandCurrently working on multiple aspects of global inbound contact centre technologies including industry standard infrastructure and applications alongside bespoke software and cutting edge telephony based security applications such as voice biometrics.
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Analyst DeveloperHsbc May 2010 - Jun 2012Sheffield, EnglandWorking with contact centre systems mainly with Interactive Voice Response servers
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Associate Analyst DeveloperHsbc Sep 2009 - May 2010Sheffield, England
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ProgrammerHsbc Jan 2008 - Sep 2009Sheffield, EnglandJava developer
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Graduate TraineeHsbc Aug 2007 - Jan 2008Sheffield, EnglandDeveloping and testing COBOL based payments systems.
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Test AnalystHsbc Aug 2006 - Aug 2007Part time while doing my final year at University
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It PlacementHsbc Aug 2005 - Aug 2006Sheffield, England6 months in Call Centre Systems testing team, 6 months in Voice Networks projects team.
Andy Thorpe Skills
Andy Thorpe Education Details
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Sheffield Hallam UniversityComputing (Software Engineering)
Frequently Asked Questions about Andy Thorpe
What company does Andy Thorpe work for?
Andy Thorpe works for Microsoft
What is Andy Thorpe's role at the current company?
Andy Thorpe's current role is Principle Solutions Architect - Enterprise Cloud at Microsoft, Senior Independent Director at Sheffield Mutual Friendly Society.
What is Andy Thorpe's email address?
Andy Thorpe's email address is an****@****sbc.com
What schools did Andy Thorpe attend?
Andy Thorpe attended Sheffield Hallam University.
What skills is Andy Thorpe known for?
Andy Thorpe has skills like Java, Sql, Systems Analysis, Software Project Management, Business Analysis, Xml, Cobol, Requirements Analysis, Subject Matter Experts, Technical Leadership, Java Enterprise Edition, Db2.
Who are Andy Thorpe's colleagues?
Andy Thorpe's colleagues are Theresa Alexander, Animesh Kumar, George Boufis, Michelli Adriano, Aditya Sharma, Laura Reddick, גיא כהן.
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2meesons.com, meesons.com -
2heathsolutions.co.uk, ebrd.com1 +447766XXXXXX
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Andy Thorpe
* Chief Commercial Officer * Interim Ceo * Trading Turnaround / Emea Pricing Expert *United Kingdom1hotmail.com -
Andy Thorpe
Greater London2googlemail.com, benoy.com
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