Andy T. Email & Phone Number

Austin, TX, US

• Current position in shop work management of four bays with 10 technicians
• Utilize multiple software packages to execute Legendary Customer Service HOLTCAT is known for
• Position entails managing Heavy Equipment Repair workload and schedule machinery for repairs whilealso having direct communication with internal and external customers
• Review of quotes and invoices as well as warranty claims
• Dedicated to supporting team members and job requirements with efficient and safe heavy equipmentoperations.
• Reinforces a safety culture and continually seeks to expand safety knowledge through training,mentoring, self-study, or other methods of continuous learning

Austin, Texas Area

• Position built on contributions at Terex and elevated skills at the dealership level with Powerscreen TexasInc.
• Core duties of this position encompassed these key areas: Identify and establish key spares stock levelsfor flagship machines and new lines of machinery.
• Upload to inventory management system with min/max-stock levels to re-order based on levels orfrequency usage.
• Process Writing and Company Development Planning.
• Developed SOP for Service Call Billing, Spares entry to inventory system, and Supplier procurement
• Key resource for Logistical and Technical issues for Service Team covering four states with 35Technicians.

Louisville, Kentucky

• Product Support & IT Onsite Support Specialist
• Current position covers all previously mentioned contributions along IT support and Business Analyst for a site of 60 users both local and remotely. Duties position in its core covers these key areas:
• Network Infrastructure experience with deployment of new assets, I.E. printers, phones, laptops, servers, and computers
• Oracle R12 E-Business- testing, deployment, and maintenance
• Oracle Commerce Cloud- integration and design work to facilitate business with our customers
• VoIP Telecommunications- experience in deploying Avaya and 8X8 VoIP phones

Louisville, Kentucky Area

• Product Support Specialist
• Complex position that entails reviewing supply chain demands coupled with constant communication with dealerships, buyers, engineers, and technical support. Provide the best support possible to keep the brand above our.
• Created and maintained a database of part numbers, alternate solutions, and technical specifications of over 139,000 individual part numbers to manage current backorders and reduce future potential backorders to.
• Reviewed customer’s application and guided them towards quick efficient solutions to restore machine or improve operation
• Plan, reviews, and execute shipments for must-have on hand parts considered critical spares to machines to deliver outstanding customer service that keeps our brand partners operational/profitable which augments the.
• Managing the daily intake of orders whether direct to us or to external suppliers.

Site A585

• Supply Chain SpecialistHeld position to coordinate the delivery of parts and maintain inventory of critical spare parts. Coordinated the delivery of parts to meet our customers need, in some cases same day delivery.
• Managing the maintenance parts for industrial automation equipment used to build Toyota Motor Vehicles.
• Creating, implementing, and executing inventory management processes for 3,000+ individual parts.
• Overseeing daily crib operations, including scheduling, planning, movement and receiving of materials.
• Requisitions for materials across JD Edwards ERP and SAP systems for equipment down and project work.
• Sourcing materials across the globe and maintaining vendor compliance for critical materials needed to repair equipment.

SCS Division 23/27

• Logistics LeadPromoted to lead of operations a position to recruit, train and supervise 10+ warehouse associates and administrative employees. Directed 10+ employees and managed P&L, inventory, order fulfillment and.
• Turned a net loss operation to $7000 profit weekly in 3 months by introduction of new procedures.
• Reduced staff turnover in 2010, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs.
• Coordinated HVHR shipments to 3 facilities more than $1M worth of freight per day without a single service failure.
• Served on special assignment charged with turning around under-performing operations. Trained administrative employees and leads in five struggling operations, and contributed to significant improvements in guest.
• Exemplified the total service package UPS is known for by delivering the best on time performance within our high tech retail division.