Project Manager (April 2017 – Present)- Manage projects for Project Team and internal audit preparation- Liaison to leadership to gain executive support and direction- Facilitate: Project Advisory Team, Open Project Sort, Release Readiness, Monthly Strategy Meetings, ePC Requirements Meetings Regulatory & Compliance (August 2015 – Present)- Generated key reporting for regulatory and compliance requests (MCEs & MCAS)- Conducted proactive audits on regulatory & compliance complaints- Developed and facilitated regulatory & compliance training- Administrator for DOI web portals- Facilitated leadership & Quality Team regulatory & compliance calibrations- Responded to DOI requests and inquiries

Quality audits / reviews for inquiries and complaints filed for all of Nationwide’s companiesCreated, updated & implemented proceduresCoaching, training & calibrations- Monthly calibration sessions & quarterly regulatory reviews- Visited field users at their locations- Trained & coached Zoom as the SME (Subject Matter Expert)Led special project work- Led review & transitioned knowledge management tool- Analyzed data for the reduce inquiry call project for the Claims Call Center- Acted as the backup for regulatory and compliance

Serviced auto, property, umbrella and inland marine policies- Policy changes & quoting, billing (payments, explanations, breakdowns, moving money), documentation & forms (Proof of Insurance to Legal Documents)- Assisted underwriters, screeners, and claims associatesAssisted agents, policyholders and associates in Service Center- Explained coverages, limits, deductibles and options, billing and payment assistanceLicensed in Property and Casualty Insurance (Current)Acted as Subject Matter Expert (SME) to new hires and for the workflow tool