In September 2015, due to rapid growth, I was asked to learn technical support duties - including being proficient in database queries, GitHub, FTP applications, poking around our servers and readers, and helping clients better use our software.While I got more involved with the Support team, my interests shifted from sales/marketing to the technical side of "how does our software work!?" As luck would have it, in June 2016, a need for an Integration Specialist opened up, and I inquired. My primary role is to ensure our clients experience a seamless onboarding process, starting with creating and deploying their site, configuring the integration/data capture, then troubleshoot and resolve when necessary, while making sure that new users continue to use and learn our software. In the past couple years, I have been primarily focused on implementing and on-boarding our software products for/with enterprise-level clients, and enterprise-level partners. With that comes high levels of urgency, prompt response times, expanded availability, attention to detail, inventive thinking & problem solving, professionalism, and project management, among other things. Duties: new client implementation, onboarding and management, support/technical support, data management, data cleaning, integration setup, data capture, CRM/database marketing, project management, creating/deploying sites, terminal emulator software (PuTTY), database software (CouchDB), PostgreSQL/pgAdmin, DBeaver, FileZilla, Graylog, Kibana, database queries, product/software testing, software/mobile troubleshooting, customer service, sales duties, trade shows, marketing assistance, social media strategy, demo assistance; getting stuff done.

Starting in April 2013 as a Marketing Analyst, I worked closely with the Marketing team in strategy and execution, while taking on sales functions. At the end of 2013, we were awarded the Lombardi Teamwork Award. I pumped out a lot of content and articles for industry pubs, and blog posts, all while building up our social media presence. I prospected like a maniac (from scratch) over my first six months (and beyond!) and added a lot to the sales pipeline, with many new users coming on board. In April 2014, I was promoted to Business Development Manager to take over lead generation, lead development, branding, new business generation, brand advocacy development, new industry growth, and marketing activities. This included attending trade shows (some of the largest in the world - AAPEX, CTIA Mobile), running demos of the software, and even playing a large role in producing award winning submissions for EXTRA (CIO Review, WI Innovation Awards, etc.).Duties: marketing, strategy, blogging, copy writing, lead generation, sales administration, determining sales avenues in new verticals, social media strategy, content generation, cold calling, training, closing/onboarding new clients, database/CRM marketing, demo presentation, trade shows. project management, brand advocacy management, support/technical support, getting stuff done.

Duties: cold calling, relationship management, financial knowledge, handling highly confidential knowledge, learning software, closing, collections, compliance, training,

My department handled streamline mortgages from initial contact to close. After quickly learning the various software programs, I was helping train my peers during my own initial training sessions. Soon, I was able to lead live webinar training sessions to a new office location. Being highly productive and efficient led to me contributing to special projects and being more involved in fine-tuning our processes.Duties: processing/registering loans and applications at all stages; training on our software, programs and procedures with classes, webinars and one on one sessions; developing best practices for our department as we get staffed and trained; closing packages; underwriting prep, special authorization/clearance, exclusive to few, to assign or negate fees and costs.

Duties: cold calling, marketing, lead generation, sales administration, database/CRM marketing, online presentations

Targeting the hospitality industry, I initially focused strictly on new business development. Within a year, my successes allowed me to take on territory to manage, and shortly after, I began managing a team of inside sales reps and taking on special projects. Working to build up my team and crush our quotas earned me the top prize twice - Caribbean vacations.Duties: cold calling, project management, marketing, lead generation, sales administration, training, closing, database/CRM marketing, A/R and collections.

I managed and grew my territory by selling digital imaging and document management solutions. Duties: cold calling, marketing, lead generation, sales administration, training, closing, database/CRM marketing.