Andy Van Email & Phone Number

As a technical leader, I deliver a combination of expertise in system administration, technical support, and information technology. Throughout my career, I have helped organizations enhance technical excellence and system performance by troubleshooting and resolving hardware and software-related problems efficiently and effectively.Currently serving as a Senior Helpdesk Analyst at TUV Rheinland, I lead the installation and maintenance of information technology (IT) equipment, including printers, scanners, workstations, servers, switches, and telecommunications. I also provide high-quality helpdesk support to users on-site and remotely while executing tests on functionality, security, and performance of individual user computers.Also skilled in delivering excellent customer service to customers, I provide follow-up as needed and document all end-user interactions through various ticketing systems. In addition to my professional experiences, I’ve had a proven history in: • Disaster Recovery• Issue Resolution• Technical Writing• Change ManagementAs a team player, I’ve been recognized for tackling situations from different perspectives and providing innovative solutions to challenges. I aim to improve overall success while leaving a lasting impact on my organization.Outside of work, I enjoy being active, playing competitive tennis, and woodworking. I am always looking to create random, new projects while consistently looking for ways to improve my creations and knowledge by conducting experiments and in-depth research.Let’s connect!

Listed skills include Microsoft Word, Autocad, Data Analysis, Customer Service, and 4 others.

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  University Of Houston

  Computer Engineering Technology/Technician