Andy Van Email & Phone Number

Deer Park, Texas, United States

Pearland, Texas, United States

Spearheaded technical troubleshooting and system analysis, diagnosing and resolving complex technical issues in a virtual desktop infrastructure (VDI) environment while minimizing disruptions to user productivity and optimizing user support.Partnered and communicated with cross-functional teams to fine-tune configurations and improve resource allocation to drive in a more seamless user experience and improve system performance.Supported project management and execution by serving as a co-lead in planning sessions and on-site reviews for software and hardware rollouts to support clinic projects.Leveraged high attention to detail and analytical skills to document hardware and software inventory, problem solutions database, and configurations to be reviewed by management.

Houston, Texas, United States

Delivered cross-functional leadership across the installation and maintenance of information technology (IT) equipment, including printers, scanners, workstations, servers, switches, and telecommunications. Provided high-quality helpdesk support to 200 users on-site and remotely while executing tests on functionality, security, and performance of individual user computers.Championed the TUV Migration, creating a checklist document on procedures, user accounts, and computer installation; designed an imaging process for computers in America to promote a streamlined migration process. Created and distributed an intuitive orientation guide to educate 200 technical and non-technical users on new changes to the company system to ensure effective adoption.

Houston, Texas, United States

Delivered technical support across the department, deploying strong problem-solving skills to monitor the performance and health of software systems and resolve issues to minimize downtime and disruptions. Designed and updated SharePoint 2010 and SharePoint Online content permissions while managing system changes and enforcing policies to ensure 100% compliance with each department’s standards. Supported the SharePoint 2010 to SharePoint Online Migration, identifying and resolving migration bugs and technical issues; transferred all documents, policies, and web parts to SharePoint Online. Leveraged exceptional verbal and written communication skills to establish and maintain positive and effective working relationships with cross-functional team members.

Houston, Texas, United States

Spearheaded technical operations and system administration for 3 sites and 250+ users, developing and distributing instruction documents for various programs and computer systems. Leveraged high attention to detail and analytical skills to manage the procurement of and maintain inventory control of software licenses and hardware components. Monitored environment conditions within servers or computers at other pertinent work areas to avoid equipment failures; created and implemented risk mitigation plans to optimize performance. Instrumental in executing the Windows 10 Migration, transferring all operating systems on the main site from Windows 7 to Windows 10; led quality assurance functions and trained 250 users on system changes.