Andy Van Saders Email & Phone Number

● Drive updates to SOPs to enhance process efficiency and standardization across teams● Coordinate cross-functional efforts with comprehensive documentation to ensure customer success● Design and implement new resources to facilitate seamless product integration● Collaborate with multiple teams to ensure consistent standardization of processes● Maintain and update assets to support ongoing operational needs

● Lead morning sessions with leadership and operations to review updated procedures● Delegate tasks and mentor team members to meet SLAs and ensure client quality assurance● Partner with conversation design and product operations teams to integrate AI into new call flows● Train AI Trainers on new organizational processes utilizing leadership and teaching skills● Provide support for daily operations as needed

● Collaborate with various Payers & PBMs to verify patient’s coverage for specialty medications ● Obtain prior authorization and predetermination statuses● Support the engineering team in resolving operational errors and promoting AI automation● Ensure quality data entry and customer service of AI Voice and self for escalated calls● Research healthcare treatments, insurance providers, and reimbursement models

Austin, Texas, United States

● Managed scheduling for 23 providers with varying specialties and needs● Handled patient intake in a high-volume Family Practice● Surpass company quota consistently for online PT encounters daily; triage and documentation● Employed compassionate communication skills to enhance the patient experience● Achieved top service coordinator status for patient collection rate● Referral Coordination

Dallas-Fort Worth Metroplex

● Analyzed student performances and gave constructive feedback to help student success● Scheduled time to sit down and work with students via FaceTime or email ● Functioned as paid judge during state competitions, ranked students based on performance

New York City Metropolitan Area

● Provided excellent customer service to patrons of fast-paced bookstore● Answered phone calls involving online orders and customer questions efficiently● Greeted and maintained rapport with customers to create relationships and brand loyalty● Managed customer transactions through point of sale system

New York City Metropolitan Area

● Supervised the organization and counting of drawer and tip jar● Took beverage and food orders and prepared them for customers quickly and effectively● Maintained a clean and professional appearance of dining area for guest satisfaction● Delivered excellent customer service and prompt food and beverage delivery● Washed dishes and restocked the bar line for continued fast service capabilities

Remote

Bachelor Of Fine Arts - Bfa, Acting

Education record

Activities and Societies: Speech and Debate, Theatre, Band, Yearbook, Tutoring, AP Classes