Andy W. Email & Phone Number

Sydney, New South Wales, Australia

Leading a multidisciplinary IT and infrastructure team of 30 members in multiple countries, fostering innovation and continuous improvement.Overseeing strategic planning for IT infrastructure to support the organisation’s growth, ensuring alignment with long-term business objectives.Managing vendor relationships and negotiated contracts to secure cost-effective IT solutions while maintaining service standards.Collaborating with cross-functional teams to streamline IT processes, contributing to overall organisational efficiency.Developing and implementing an IT infrastructure roadmap, enhancing modernisation, scalability, and operational resilience.Worked closely with executive leadership to align IT strategies with long-term business growth plans, supporting the company's scalability.

Sydney, New South Wales, Australia

Directed IT operations, managing a team of professionals in supporting critical systems, while delivering high-quality services aligned with business needs.Led a team of business analysts to successfully enhance internal CRM systems, driving improved user experience and operational efficiency.Developed IT policies, procedures, and best practices, ensuring the team adhered to organisational standards and compliance requirements.

Sydney, New South Wales, Australia

Overseeing daily operations and played a key role in developing internal processes for effective team workflow.Provided guidance to junior IT staff, creating a supportive environment to develop their technical skills and increase team efficiency.Assisted in planning and prioritising IT projects, balancing resource allocation across multiple concurrent initiatives.Participated in management meetings, contributing insights into IT operations and identifying opportunities for improvement.Improved communication between the IT team and other departments, enhancing overall service delivery and stakeholder satisfaction.

Sydney, New South Wales, Australia

Transit the on-premises Active Directory and Exchange 2013 server to Azure AD and Microsoft 356 service.Installed, configured, and maintained computer systems, printers, and other peripheral devices to optimise company productivity.Contributed to the documentation of IT procedures and the development of training materials for end-users.Maintained an inventory of IT assets, managing procurement and disposal processes to keep an organised stock of essential hardware.

Sydney, New South Wales, Australia

Provide remote and on-site tech support to clients.