Andy Waldron Email and Phone Number
Andy Waldron work email
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Andy Waldron personal email
Customer Success is a critical component of any successful organization. My expertise lies in ensuring clients are continuously satisfied as well as advising on improving their internal business processes.In addition to having my CPDS and CAPM certifications, I am skilled at managing and maintaining relationships at clients of any size. I've led business transformation projects and their scoping including having tracked and managed projects to completion.A listing of my core competencies includes:✔ Client Relationships✔ Business Process Transformation✔ Technical Sales✔ Compliance Management✔ Project Management
Qgenda
View- Website:
- qgenda.com
- Employees:
- 338
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Supervisor, Customer SuccessQgenda Jul 2021 - PresentAtlanta, Georgia, United States
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Senior Customer Success ConsultantQgenda Apr 2021 - Jul 2021Atlanta, Georgia, United StatesQGenda is the #1 cloud-based, automated physician scheduling software. Since its launch in 2006, QGenda has grown to serve more than 2,500 customers in over 30 medical specialties across 5,000 hospitals. Leading physician groups, hospitals, academic medical centers, and enterprise health systems use QGenda to optimize their workforce which allows them to provide the best possible patient care. QGenda is headquartered in Atlanta, GA.As a Customer Success Consultant I work with customers to define requirements andapply best practices to implement the QGenda solution aligned specifically to the customer’stargeted business outcomes, manage new customers towards stabilization, and proactivelycollaborate and consult with customers to help them achieve maximum value, ensuringsuccessful renewal.
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Customer Success ConsultantQgenda Jul 2018 - Apr 2021Atlanta, Georgia
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Digital Commerce ConsultantIbm 2007 - Jun 2018Greater Atlanta AreaProject leader for 200+ custom client software and hardware portal sites / productivity tools, responsible for end-to-end ownership of implementation process from tool and process design through deployment. Accounts managed worth $500M+ in contract revenue.Selected Accomplishments:•Advised extensively on Business Process Transformation for some of IBMs largest software & hardware clients.•Led post-sale client success strategy. Gathered requirements, designed, and implemented solutions, supporting the solutions and working to continuously improve client experience.•Delivered consistent year-to-year growth across wide set of metrics, including overall tool deployments, client usage, and revenue.•Implemented tools and process solutions, leading to significant incremental IBM revenue increases, as high as $15M, across multiple clients.•Realized productivity savings up to 20% for clients and internal IBM resources by implementing and supporting custom tools and portals.•Completed implementations, increasing wallet share 2.3%, upping win rates 1.8%, and improving cost efficiency 37%. -
Sales Program ManagerIbm 2003 - 2007Greater Atlanta AreaProvided sales, marketing, and operational support for IBM Software Group Vice President, carrying $1B revenue target. Oversaw forecasting, pipeline, and audit preparation for numerous software Business Unit Executives.Selected Accomplishments:•Implemented strategies and processes, increasing sales face time 20% over 12 months.•Designed process routing low revenue transactions to correct sales channel, increasing productivity and decreasing sales cycle time.•Led committees addressing customer satisfaction, internal process improvements, and marketing plan implementation.
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Sales Team LeaderIbm 2001 - 2003Greater Atlanta AreaManaged sales for team of 12 Hardware Sales Representatives with focus on increasing sales productivity, forecasting, and addressing rep skill gaps.
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Hardware Sales SpecialistIbm 1996 - 2001Greater New York City Area, Greater Atlanta AreaSold IBM iSeries (AS/400) product line. Identified client opportunities and configured specific IT solutions to address strategic needs. Created and executed territory-specific marketing campaigns. Covered multiple industries, including Small & Medium Business, K-12 / Higher Education, and State & Local Government.
Andy Waldron Skills
Andy Waldron Education Details
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Agricultural Business Management
Frequently Asked Questions about Andy Waldron
What company does Andy Waldron work for?
Andy Waldron works for Qgenda
What is Andy Waldron's role at the current company?
Andy Waldron's current role is Supervisor, Customer Success at QGenda.
What is Andy Waldron's email address?
Andy Waldron's email address is an****@****ibm.com
What schools did Andy Waldron attend?
Andy Waldron attended Penn State University.
What skills is Andy Waldron known for?
Andy Waldron has skills like Account Management, Project Management, Sales Management, Team Leadership, Solution Selling, New Business Development, Business Development, Strategic Planning, Sales, Cloud Computing, Business Strategy, Negotiation.
Who are Andy Waldron's colleagues?
Andy Waldron's colleagues are Daryl Stultz, Monica Jenkins, Brandon Loftis, Terrence Mccallister, Jonathan K., Beth Easton, Kaneesha Mcdonald.
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Andrew Waldron
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