Andy Waldron Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

QGenda is the #1 cloud-based, automated physician scheduling software. Since its launch in 2006, QGenda has grown to serve more than 2,500 customers in over 30 medical specialties across 5,000 hospitals. Leading physician groups, hospitals, academic medical centers, and enterprise health systems use QGenda to optimize their workforce which allows them to provide the best possible patient care. QGenda is headquartered in Atlanta, GA.As a Customer Success Consultant I work with customers to define requirements andapply best practices to implement the QGenda solution aligned specifically to the customer’stargeted business outcomes, manage new customers towards stabilization, and proactivelycollaborate and consult with customers to help them achieve maximum value, ensuringsuccessful renewal.

Atlanta, Georgia

Greater Atlanta Area

Project leader for 200+ custom client software and hardware portal sites / productivity tools, responsible for end-to-end ownership of implementation process from tool and process design through deployment. Accounts managed worth $500M+ in contract revenue.Selected Accomplishments:•Advised extensively on Business Process Transformation for some of IBMs largest software & hardware clients.•Led post-sale client success strategy. Gathered requirements, designed, and implemented solutions, supporting the solutions and working to continuously improve client experience.•Delivered consistent year-to-year growth across wide set of metrics, including overall tool deployments, client usage, and revenue.•Implemented tools and process solutions, leading to significant incremental IBM revenue increases, as high as $15M, across multiple clients.•Realized productivity savings up to 20% for clients and internal IBM resources by implementing and supporting custom tools and portals.•Completed implementations, increasing wallet share 2.3%, upping win rates 1.8%, and improving cost efficiency 37%.

Greater Atlanta Area

Provided sales, marketing, and operational support for IBM Software Group Vice President, carrying $1B revenue target. Oversaw forecasting, pipeline, and audit preparation for numerous software Business Unit Executives.Selected Accomplishments:•Implemented strategies and processes, increasing sales face time 20% over 12 months.•Designed process routing low revenue transactions to correct sales channel, increasing productivity and decreasing sales cycle time.•Led committees addressing customer satisfaction, internal process improvements, and marketing plan implementation.

Greater Atlanta Area

Managed sales for team of 12 Hardware Sales Representatives with focus on increasing sales productivity, forecasting, and addressing rep skill gaps.

Greater New York City Area, Greater Atlanta Area

Sold IBM iSeries (AS/400) product line. Identified client opportunities and configured specific IT solutions to address strategic needs. Created and executed territory-specific marketing campaigns. Covered multiple industries, including Small & Medium Business, K-12 / Higher Education, and State & Local Government.