Andy Whitaker Email & Phone Number
@morganstanley.com
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Who is Andy Whitaker? Overview
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Andy Whitaker is listed as Executive Director at Morgan Stanley, based in London, England, United Kingdom. AeroLeads shows a work email signal at morganstanley.com and a matched LinkedIn profile for Andy Whitaker.
Andy Whitaker previously worked as Vice President at Morgan Stanley and IT Service Delivery Director at Sitel. Andy Whitaker holds Bachelor Of Science (Bsc) from University Of Hertfordshire.
Email format at Morgan Stanley
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AeroLeads found 1 current-domain work email signal for Andy Whitaker. Compare company email patterns before reaching out.
About Andy Whitaker
An IT professional with proven experience in Service Management, Project Delivery, Vendor Management and Product Management. Currently leading an offshore horizontal support services function to financial services systems, and delivering transformation through intervention reduction and automation programs. Specialties: Service & Incident Management, Project Delivery, Transformation Program Management, Vendor Management, ITIL, PRINCE2
Listed skills include Itil, Outsourcing, Leadership, Project Delivery, and 16 others.
Andy Whitaker's current company
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Andy Whitaker work experience
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Vice President
Responsible for the Consolidated Services level 1 support groups in the IDEAs division.
It Service Delivery Director
Responsible for the implementation and development of IT Service Managment systems, as well as workign with functional IT leads to enhance the effectiveness and efficiency of their teams.
Global It Service Desk Director
Responsible for first-line IT support to 67k employees, in 5 languagesOwnership of incident management resources & processesManaging a team of 55 staff in the Philippines, the UK, Germany, Morocco, and the USFocus on incident management and service requests, inputs to Service Level, Change and Problem Management functionsMeasuring, managing and reporting team performanceEscalation for major incidentsPost incident reviewsSupport plans and SLAs for key clientsDeveloping the team, processes and toolsetsAlignment with IT and business strategyCustomer satisfaction surveysKey achievements:• Consolidating 21 teams down to 5• Defining services offered, with target service levels• Review meetings with other support functions• Documented standards for all processes• Standardisation of voice, alert and e-mail handling systems• Business case to consolidate all first-line Spanish and Portuguese language support• New French language team in Casablanca
It Project Manager
Responsible for delivery of IT Service Desk, Active Directory and Exchange integration projects across EMEA.
Software Product Manager
Managing 3 in-house business systems:- a web-based end-to-end outsourced staffing supply system- a front-office CRM, recruitment and contract administration tool- a Flash-based MI reporting systemRoadmapping and developing each product in line with business objectivesEnsuring availability of the systems, both internally and to clientsMigration to new infrastructure to enhance availability and capacityLiaison with business representatives to ensure an appropriate standard of serviceCoordination of 4 developers & management of 2 training & support staffSystem demos at sales presentationsManagement of development requestsBusiness process analysisCreation of system specifications and development / release plans
It Project Manager
Scoping, planning, and delivery of IT projectsBusiness process analysis and solution designSystems projects:- acquisition and rollout of a candidate assessment system- website developments, migrations and customisations to improve search-engine rankings- implementing a customised CRM and time & attendance system- implementing modules of a pay & bill systemInfrastructure projects:- office moves, mergers and refurbishments- Network, telephony and desktop hardware refreshesA key achievement was the production of a lightweight PRINCE2-inspired project methodology with document templates tailored to the company
Andy Whitaker education
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University Of Hertfordshire
Frequently asked questions about Andy Whitaker
Quick answers generated from the profile data available on this page.
What company does Andy Whitaker work for?
Andy Whitaker works for Morgan Stanley.
What is Andy Whitaker's role at Morgan Stanley?
Andy Whitaker is listed as Executive Director at Morgan Stanley.
What is Andy Whitaker's email address?
AeroLeads has found 1 work email signal at @morganstanley.com for Andy Whitaker at Morgan Stanley.
Where is Andy Whitaker based?
Andy Whitaker is based in London, England, United Kingdom while working with Morgan Stanley.
What companies has Andy Whitaker worked for?
Andy Whitaker has worked for Morgan Stanley, Sitel, and Carlisle Group.
How can I contact Andy Whitaker?
You can use AeroLeads to view verified contact signals for Andy Whitaker at Morgan Stanley, including work email, phone, and LinkedIn data when available.
What schools did Andy Whitaker attend?
Andy Whitaker holds Bachelor Of Science (Bsc) from University Of Hertfordshire.
What skills is Andy Whitaker known for?
Andy Whitaker is listed with skills including Itil, Outsourcing, Leadership, Project Delivery, Prince2, Management, Business Analysis, and It Service Management.
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