Andy Whitmore Email and Phone Number

Flowbird Urban Intelligence is the world’s leading parking services and transport systems company, formed from the merger of Parkeon and Cale.The company is at the leading edge of parking innovation, creating value for local authorities, parking operators and end users through technology that helps reduce congestion while making payment as convenient as possible for consumers.

In this temporary position it was my responsibility to replenish supermarket stock levels during the COVID-19 pandemic.

Within this job role it is my responsibility to serve food and drinks to guests, ensuring requests and queries are responded to in a timely and friendly manner. I must communicate and work effectively within a team and ensure all cash, charges, floats and till procedures are carried out correctly as well as maintaining the cleanliness of all public areas.

Based in Ibiza and Zante, this management role included being responsible for a team of 20 service representatives and looking after Thomas Cook’s youth guests during the summer season. Within this job role it was my responsibility to:• Hold recruitment and assessment days to employ new staff• Actively support the Resort Manager across all areas in resort• Train and develop staff in a range of areas including sales, customer service, public speaking and administration• Motivate and support the in-resort team to achieve resort targets in sales and customer service• Hold regular team meetings to discuss strategy and results• Organise and support the team on arrival days• Approach new and existing suppliers for advertisement income• Manage and host events in resort

My position involved working for the Thomas Cook youth brand in 3 different resorts over 4 years. My first year was spent in Malia, Crete in 2014, my second year Kardamena, Kos before returning to Crete as a Team Leader, before going on to Zante in 2017.Within this job role it was my responsibility to:• Managing a team of up to 40 representatives• Selling in resort events and festival deposits• Holding large welcome meetings to promote the resort and the business• Managing complaints from guests, representatives and local suppliers• Running my own hotel independently as well as part of a team• Airport transfers• Organising and hosting events of up to 2,000 people

The UK’s biggest indoor winter music festival that takes place over two back to back weekends each November with a 10,000 strong capacity. I played a key part in the operations team, my role included pre-event operations, processing event bookings, customer liaison as well as on-site operations.• Support the Event Operations Manager across all aspects of the TWSTD Festival. • To effectively manage call volumes for both inbound and outbound calls and to manage all enquiries, complaints and escalations.• To create bookings and apply all changes with accommodation, extras, transfers etc. • Cover all administration aspects of the TWSTD Festival i.e. Data input, final pay day, taking payments, reallocating payments, recording data, customer communications and in house social media campaigns.• Diary management to prioritise daily tasks.• Designing and printing pre event and on-site branding.• To generate sales from new and existing customers.• To communicate effectively with customers or agents.• Demonstrate a customer focused culture, delivering the relevant service for the customer.• Event operations during the pre-event build up period as well as on-site.• Creating content for internal and external communications i.e. blog.• To organise on-site tasks.• On-site artist liaison.• Customer complaint handling.• Dealing with rooming changes for guests and artists on-site.• Managing guest services operations • Ensuring customer support is ran effectively• Ensuring that procedures are in place to run an effective check in for customers and artists

• Selling in resort events and festival deposits• Holding large welcome meetings to promote the resort and the business• Managing complaints from guests, representatives and local suppliers• Running my own hotel independently as well as part of a team• Airport transfers

This position involved data entry and general administration duties.

Serving Customers, Cash Handling, Helping staff/customers with problems/queries