Andy Whyte Email & Phone Number

Norwich

Claims portfolio business & IT deliveryTypical portfolio oversees c.25 initiatives delivering >£25m in efficiency savings

Norwich, United Kingdom

* Has specialised in this role on Data & Analytics Projects, working predominantly with Adobe on the Campaign solution for Aviva Global Marketing* Application migrations, that generally involve remediation work and a deep understanding of the Group's infrastructure as these projects are technically complex and challenging to implement * Has project managed a number of migrations to Aviva's internal Cloud from feasibility to delivery* Delivered Aviva's first steps into Containerisation engineering solutions

Norwich, United Kingdom

* Big Data, Customer Analytics, Infrastructure re-builds, Re-hosting to Cloud Tech projects. * UK and overseas* Responses to ongoing cyber/vulnerability management initiatives centred on maintaining the Digital IT application estate

Norwich, United Kingdom

* For the Aviva Life & Pensions division (programme budgets circa £1m)* Delivered a series of risk & regulation documentation and literature changes (system generated, pre-prints, packs, brochures, flyers) supporting recent Pension reforms * Delivered the regulatory advice updates relating to Aviva Life's current Pension Tracker solution (supporting directive FG15)* Delivered on various tactical responses to FCA initiatives * Used a mix of Agile Kanban and traditional project methodologies (PRINCE2) as the delivery methods

Norwich, United Kingdom

• Role dimensions: Working at all levels within the organisation• Successfully delivered on the design and subsequent IT and operational delivery of a major business transformation/cost reduction/process improvement programme for the company (programme budget £2.5m)• Supported both the Marketing and Sales Directors to successfully deliver a brand new Home Improvement proposition working with household named companies to launch a solution to market from scratch• Delivered successfully several property & logistic programmes for the group, setting up 3 Service Centres and closing 5 smaller offices which included operational, property and logistics, IT and telephony work streams to fully manage and co-ordinate• Working alongside network trainers delivered a National Installers Training Plan for Engineers – the first major programme of its kind in this company for over 5 years• Delivered a brand new IT Stock Management based solution, now fully installed in Depots • Additional projects delivered whilst in role: Deployment of PDA technology into the Commercial division of the business (IT solution) ; Tom Tom tracker installations into Emergency Response Teams (IT solution); Lead PM for several Commercial deals supporting Marketing and the Sales teams

Peterborough, United Kingdom

• Working for the Fusion Contact Centre division* Role dimensions: Working with/at Senior Director and Senior Operational Management levels• Project benefits value up to £1m, budgets up to £500,000• Delivered a 6 month programme changing Fusion Contact Centres from a traditional contact centre model (Sales, Service, and Renewals) to an upskilled agent model, including site set up, re-structuring & re-training 4 sites in tandem • Migrated Fusion’s Back Office administration function from Coventry to Peterborough, including process re-design, work transfer plans, re-training, re-deployment arrangements. • Successfully delivered the migration of Fusion’s in-house Knowledge Management solution to the Microsoft SharePoint application (IT based solution)• Led BGL’s response to FSA complaints improvement working closely with Group Compliance teams and Operations • Trouble shooter for business channel on all things Change related

Norwich, United Kingdom

• Role dimensions: Working with/at Senior Director and Senior Operational Management levels• Responsibility for overseeing the channel budget of £22M, on behalf of and reporting directly to the then Director of IB Servicing• Set up a Continuous Improvement programme for the channel implementing a series of short term tactical improvements using Lean and Agile development methods• Oversaw Capacity Planning and the development and introduction of brand new capacity tools to support Operations

* Simply .. loved this job ..* The Exec was top notch, some really great people ... I still miss them ...* Role dimensions: Management of the Norwich Union Distribution change portfolio @ £20m per annum, working with senior directors and business stakeholders to shape and deliver new programmes/projects* Successfully delivered several major change initiatives including the NUD/RACDI Contact Centre work stream (part of the NUI/RAC Integration project) co-working on project with members of the IBM Business Consultancy team. Reported directly to Integration Director * Migrated 200 UK Collections roles to offshore call centres in Delhi and Bangalore, involving liaising with Rep Bodies, implementing redundancy arrangements for affected UK staff and working for 3 months on site in India building up the new team’s capability .. a superb experience ..* Lead Project Manager on the Norwich Union Life Direct proposition, forming a new company within Norwich Union General Insurance to sell and service non-regulated life products, a 1st at the time

Norwich, United Kingdom

* Role dimensions: Project management/delivery up to £1m per initiative. Operational IT release management co-ordinator (affected users 3,000 call centre staff across 6 locations)* Successfully delivered a new centralised scheduling system for NUD and Corporate Partner Contact Centres working with the third party provider, Blue Pumpkin* Project managed at the time several new to market NUD product launches (Creditor product launch being one such example) * Built and implemented management development programmes for NUD contact centres working in conjunction with the third party provider, Momenta Consulting* Worked as operational system release manager coordinating releases impacting around 3000 users liaising with IT release managers, Service Delivery/Service Management functions, prioritising issue resolutions and setting up SLAs .. taught me alot about engaging successfully with staff

Norwich, United Kingdom

* Role dimensions: Operational Management. Leading a team servicing claims for 10x multi national fleet customers with gross written premium circa £35m; conducting regular service reviews with external Insurance Directors * Built and agreed claims service agreements for prestige connections, implementing new claims processing and tracking mechanisms to measure quality of claims service * Seconded to NUI Integration Project for a 12 months period when in role to build work migration plans and support business continuity work streams for the NU/CU/GA merger* Was workstream lead on a major system conversion project, working primarily on data mapping and gaining operational acceptance of the solution* Another great role, met some brilliant people, still talk to alot of these clients, customers even today ...

Associate Of Project Management - Apm Pmq, Member : P0350658

Prince 2 Practitioner

8X O Levels