Key responsibilities include the day to day management of the Voice Network Engineers / Service Delivery Team and Technical Account Managers.Maintenance / redesign and supporting the SIP and TDM environments within the business and heading up the migration from a legacy TDM business to a purely SIP company.Consolidation of Legacy switch sites from 4 geographic locations down into 1.Management and redesign of the core voice data centre to bring it fully up to spec with… Show more Key responsibilities include the day to day management of the Voice Network Engineers / Service Delivery Team and Technical Account Managers.Maintenance / redesign and supporting the SIP and TDM environments within the business and heading up the migration from a legacy TDM business to a purely SIP company.Consolidation of Legacy switch sites from 4 geographic locations down into 1.Management and redesign of the core voice data centre to bring it fully up to spec with modern day technology. Rack layout redesign and implementation, Air-conditioning system redesign and implementation. Show less

Continuing the responsibilities of Network engineering, but also to include:• IP BGP and Further advance Cisco knowledge• First point of escalation for any Voice issue• Much larger and more business critical project work

• Databuild and monitoring of several different TDM technologies:Ocean Telsis, Nokia DX220,• Voip technologies:Cisco, Quintum, Nextone,Wireshark• Familiarity with Linux systems to utilize monitoring systems such as Nagios Various SCP systems. • Advanced IVRs to include, HP, C3, • Physical cabling for several years and having experience in Cat5, Cat6, Bt 3002

The main purpose of this role was to set up a support desk to take 1st line calls for both Data and Voice issues on the Band-X network.• Key assets which enabled me to improve process and communication included:• Accurate and professional service to the customer base.• Analytical skills to indentify key areas that were creating recurring tickets.• Prompt and professional updates to customers allowing engineers to continue resolving issues, whilst the customer… Show more The main purpose of this role was to set up a support desk to take 1st line calls for both Data and Voice issues on the Band-X network.• Key assets which enabled me to improve process and communication included:• Accurate and professional service to the customer base.• Analytical skills to indentify key areas that were creating recurring tickets.• Prompt and professional updates to customers allowing engineers to continue resolving issues, whilst the customer still felt confident in our abilities.• Introduction of a new Ticketing system.• First line / Second line engineering on the Voice network including TDM SS7/ISDN databuild, Full on site installations. Implementation of one of the first Genband SIP LCRs. Show less