Andy Willis Email & Phone Number

Oceanside, California

Customer service: Create client orders, pull orders, answer phones, stock shelves, organize, clean, inventory items. HVAC, c-20 contractor supply house.

San Marcos, California

Customer Service/Dispatcher (Comfort Advisor), May 2012-January 2015MHS HEATING AND AIR CONDITIONING, Escondido, CA Answered multiple business telephone lines, elicited information from callers with various speech accents and entered detailed data into ESC dispatch program, retrieved information on existing clients and determined appropriate responses to customer requests. Forwarded incoming calls to appropriate staff. Monitored field personnel via ESC dispatch board, phone… Show more Customer Service/Dispatcher (Comfort Advisor), May 2012-January 2015MHS HEATING AND AIR CONDITIONING, Escondido, CA Answered multiple business telephone lines, elicited information from callers with various speech accents and entered detailed data into ESC dispatch program, retrieved information on existing clients and determined appropriate responses to customer requests. Forwarded incoming calls to appropriate staff. Monitored field personnel via ESC dispatch board, phone, text, and scheduled calls accordingly. Responded to information requests via phone, email, and faxes. Managed maintenance schedules. Built rapport with clients and resolved issues and concerns. Created sales proposals in Excel and followed up with clients to schedule installations/repairs. Worked with clients, vendors and trade partners via phone, email, fax, to obtain equipment and various materials. Followed procedures to submit warranty and rebate information for reimbursement. Met with clients outside office to provide customers with outstanding customer service. Assisted with accounts receivable and processed credit card payments, reconciled checks and cash with work order totals. Worked with sales staff in field to create proposals and order necessary materials, permits, and necessary governmental inspections. Interviewed and trained employees. Created company procedures, office memos, on call schedules, and letters to clients in Microsoft Word program. Maintained digital and paper files. Attended training and read material to maintain knowledge of new products and laws/standards required for conducting business. Scheduled company vehicles for service/repair and drove to drop off/pick up material. Organized office space and warehouse. Cleaned office space and restrooms. Show less

San Marcos, California

Installed all materials for residential HVAC including ducting, trim, mini-split systems, FAU’s, and condensers. Required use of hand tools, welding torches, and other specialty tools of the HVAC trade. Wrote work orders, corresponding time sheets, and received monies, check, and credit sales. Established rapport with superintendents and customers. Communicated with MJB super and projects manager about job status. Explained systems and answered inquiries about products. Phoned and… Show more Installed all materials for residential HVAC including ducting, trim, mini-split systems, FAU’s, and condensers. Required use of hand tools, welding torches, and other specialty tools of the HVAC trade. Wrote work orders, corresponding time sheets, and received monies, check, and credit sales. Established rapport with superintendents and customers. Communicated with MJB super and projects manager about job status. Explained systems and answered inquiries about products. Phoned and e-mailed orders for missing materials, stocked truck, managed tools and schedule for select builder projects. Show less

Carlsbad, California

Welcomed guests at service drive while documenting the initial vehicle information and exterior damage report. Determined appropriate response to client needs. Maintained calm demeanor and assisted in the resolution of client conflicts. Introduced guests to service managers. Assisted guests while checking in and out of the service drive. Provided support to valet staff at peak periods. Drove shuttle vans and client vehicles.

Oceanside, California

Substituted for grades K-12. Managed student welfare, parent inquiries, student activities, paperwork, IEP’s, two classroom assistants. Scheduled parent/ student conferences with various service providers and district officials. Adhered to district policies, federal/state laws, and timelines.

Vista, California

Managed all daily activities at bio-lab facility including ongoing maintenance. Trained new employees and oversaw their daily duties and logged their hours. Followed city, state, and federal guidelines. Purchased and monitored supply inventory and equipment maintenance Handled multiple tasks including assisting owner and working independently in a highly detailed and structured environment. Maintained 1600 specimen facility, including specimen program, specimen care and rotation.

San Marcos, California

Provided administrative support including reception duties, assembling benefit packets, logging pay warrants, clearing job line, sending out requested information. Researched information for creating policies and procedures as per California Law, Federal Laws, and unit bargaining agreements. Answered and investigated staff/faculty questions. Performed data entry of new applicant information, assisted new hires with paperwork for beginning employment. Phoning prospective participants for… Show more Provided administrative support including reception duties, assembling benefit packets, logging pay warrants, clearing job line, sending out requested information. Researched information for creating policies and procedures as per California Law, Federal Laws, and unit bargaining agreements. Answered and investigated staff/faculty questions. Performed data entry of new applicant information, assisted new hires with paperwork for beginning employment. Phoning prospective participants for employee fairs. Filed paperwork alphabetically and maintained employee paper files. Shredded documents as instructed. Show less

San Marcos, California

Processed book orders on the phone and in person. Managed inventory, entered inventory and price information into computer. Filed documents. Priced items, stocked shelves, and arranged merchandise. Assisted in assembly of register stations. Customer service, cashiered, ran credit checks, processed credit card orders. Set up satellite location at Camp Pendleton. Handled various supply room duties.

Mayport, Florida

Cooked for up to 70 staff members. Worked rotating shifts. Cleaned kitchen and mess hall. Handled bookkeeping, cash, and reconciliation records for entire Mess Hall. Produced monthly inventory reports and weekly work schedules. Supervised and trained multiple Mess Specialists. Ordered, stocked, and rotated goods. Acted as supervisor and oversaw banquet activities. Utilized foresight in planning, ability to delegate, and stamina.

Spring Valley, California

Managed personnel and guest relations. Ensured company, federal, and state regulations for breaks, cleanliness, and food handling were adhered to. Produced nightly inventory/closing reports. Verified and reconciled sales reports and bank deposits. Handled all monies.