Andy Wong Email & Phone Number

Halmstad, Sweden

- Managing user accounts and permissions to ensure secure and efficient access to resources.- Providing technical support and troubleshooting assistance to end-users.- Customizing software to meet the specific needs of the organization.- Installing and maintaining hardware such as computers, printers, and other peripherals.- Maintaining detailed documentation of IT systems, processes, and procedures.- Documentation: Creating and maintaining user guides and documentation for IT resources.- Teamwork: Working closely with other IT staff and departments to resolve complex issues and improve IT infrastructure.

www.pusselwong.comOnline shop with jigsaw 🧩

Halmstad, Sweden

- Support for end-users- Develop & maintenance of current IT platform

- Responsible from solving the problems and update the customer's IT environment- Proactive analysis to ensure that the IT environment is sustainable and efficient- Customer projects: work with analysis, design, implementation, proactive maintenance and development of various solutions

- 3rd level support for end-users- Develop and maintain current IT platform- Proactive work and maintenance of Windows platform

Member of the Central Windows team.• Working with both virtual and physical Windows servers located in the central IKEA IT data centers.• Assist projects and initiatives with Windows server specialist competence.• Install, maintain and monitor software/hardware, as well as to prevent interruptions to the IT services.• Suggest improvements to processes and services

Ängelholm

• Responsible for the day-to-day operations of the IT support (100 users)• Supporting roll-out of new applications• Support and maintain IT assets (installation, configuration, diagnostic etc)• Incident Management with first line investigation and diagnosis.• 2nd level support for other units within the company

Ängelholm

IT responsible for the greenfield Swedwood factory in China.Member of the project team for setup the factory.Based in China Aug 2012 - June 2013My responsibilities within the project team for the IT area- Planning the IT infrastructure system- Coordination of the IT tasks- Education for the local IT team- Purchase responsible of IT and security systems equipment- Coordination for the security concept

Ängelholm

Support the Swedwood sites for the migration project to the new IT platform for Swedwood- Coordination of software to get certified and packaged as modules- Technical specialist at PCs and peripherials

Ängelholm

My work areas within Swedwood:- Perform local IT support, server maintenance, Lotus Domino user & database administration/support. - Purchase responsible of IT hardware. - 2nd level IT support for Swedwood companies.- Coordination of roll-out of new IT software.- Contact person/Support for IT related projects

Joined IKEA IT during the roll-out of the application Storepoint for the restaurants in IKEA stores worldwide.As a System Specialist I perform 2nd level support for the application, handles rollout of updates and new versions, education of Helpdesk staff in Storepoint.Has also been involved in a couple of store openings projects for IT support.StorePoint Office is a Windows based POS system in IKEA stores worldwide within the restaurants, bistro, Sweden shops and staff canteens.

IT technical support, user & server administration

During 1994-1997 my tasks in the company was Helpdesk co-workerSupporting PC users with software and hardware problems. Software: Microsoft products, Lotus Smartsuite, Lotus Notes 3.x and 4.x, AS400 clients, Novell Netware and IBM Current. Installation of hardware and software. Solving hardware problems with PC, terminals and printersFrom 1997 to 2000 I worked with Novell Netware and Lotus Notes administrationMy tasks was technical support, user support and administrationLotus Notes & Novell Netware. 2nd line support for the Helpdesk agents.

Pc And Network

Economics

Education record