Customer Quality Manager
Current- Plan for customer quality, drive a customer-focused culture throughout the organization. - Lesson to Customer Voice from internal and external, develop and implement systems/standards to ensure products and services are designed and produced to meet or exceed customer requirements and expectations.- Lead the team to drive customer complaints reduction. Develop and implement quality programs with data-driven results to improve customer satisfaction. - Establish and monitor the quality KPIs of the products and services with stakeholders in supplier chain, manufacturing process and field service. - Participate in internal/external/third-party audit, develop action plans for continuous improvement opportunities and communicate with the internal/external customers timely.