Client-Focused Project ManagementAccountable for aligning program deliverables with client needs and leading teams through the software delivery lifecycle. Collaborate closely with internal teams and client stakeholders to define scope, create work breakdowns, and set program milestones and timelines. Act as the primary point of contact for client leadership, ensuring clear communication and alignment throughout the project. Provide regular status updates, manage risk identification and mitigation strategies, and oversee project budget and profitability to ensure successful outcomes.

• Directed implementation services team members responsible for the deployment of enterprise level software.• Hired and mentored new implementation team members.• Developed product roll out and implementation processes for new software modules.• Provided leadership oversight on all active projects.• Facilitated presales discussions with prospective customers to define scope of services.• Served as an escalation point for at-risk implementations.

Responsible for the implementation of contractual commitments with a focus on customer satisfaction and deployment, customer retention, and internal project success metrics.• Managed, coordinated and monitored implementations for mission critical student information system software from project start through closure.• Focused on large scale, complex software implementations for multiple school districts.• Delivered successful implementations at District of Columbia Public Schools, Knox County Schools, El Monte City Schools, and other first in state projects.• Facilitated business reviews that influenced application configuration and deployment.• Collaborated with senior level personnel and project sponsors to set expectations and to finalize project scope and deliverables.• Provided customer project team training on core product functionality.• Collaborated with internal stakeholders to identify areas of improvement for commitment identification, tracking, and issue resolution.• Coordinated a project transition process that supported continued success of the relationship going forward.

• Managed, coordinated, and monitored complex (data warehouse) implementations in from project start through closure.• Worked with cross-functional teams—SMEs, technical services, R&D, leadership, and analysts—to define scope, set priorities, and guide project direction.• Served as Team Leader of three project managers with responsibility of ensuring timely delivery of projects under my supervision in addition to managing multiple projects of my own.• Successfully implemented nine customers on a standard data model and implementation methodology resulting in an average delivery time of 14 months, a 48% reduction compared to previous implementation efforts.• Trained new Project Managers on internal applications, processes, and requirements.• Received the Follett Values in Action award for Customers in 2008.

Responsible for the scheduling of professional services personnel. Supervised a staff of three employees while maximizing the utilization of resources for both managed and non-managed engagements­• Managed the utilization and scheduling of 25 billable resources and averaged 70% utilization. This contributed to an average of $3.0 million in quarterly service revenue.­• Administered an annual budget of $1.4 million for subcontractors. These groups delivered an additional $2.4 million in service revenue in 2005.­• Aided in the development of corporate revenue recognition policies designed to adhere to Sarbanes - Oxley guidelines.­• Developed weekly metrics on key service areas that provided senior management with insight into utilization, revenue by business unit and hiring trends.

• Provided project support for customers and project managers.­• Managed financial reporting for 30 active projects. Timely reporting allowed the Project Managers to anticipate future budget needs.• ­Implemented an audit program that evaluated a Project Manager’s adherence to accepted Project Management methodologies.• Trained new Project Managers on internal applications, project management tools and documentation requirements.