A customer-focused technology leader with over 18+ years of experience. Skilled in building great functional teams and achieving project goals. Seeking to leverage a strong background in RMIS, policy and claims software, Information Technology, with expertise in Insurance, Healthcare, and Manufacturing. A problem-solver and analytical thinker, with a strong ability to empathize with clients and provide effective solutions.I am passionate about creating and rebuilding successful service departments, designing and implementing procedures and SLAs that increase client satisfaction and retention rates, and leading and empowering global teams of talented professionals. I have a proven track record of achieving profitability and efficiency standards, facilitating strategic and tactical initiatives, and enhancing senior management reporting and metrics. I also hold an ITIL Foundations 2011 certification, which demonstrates my commitment to IT service management best practices and continuous improvement.
Listed skills include Networking, Troubleshooting, Project Management, It Management, and 53 others.