Andy Allen

Andy Allen Email and Phone Number

Technical Author and Trainer @ Redwood Technologies
Guildford, England, GB
Andy Allen's Location
Greater Guildford Area, United Kingdom, United Kingdom
Andy Allen's Contact Details

Andy Allen personal email

n/a

Andy Allen phone numbers

About Andy Allen

With over 40 years of experience in the IT and Telecom industries, I have held senior management roles in product marketing, product development, and support departments for several global telecommunications companies. I have also managed IT support teams across multiple locations and operated my own web design company.

Andy Allen's Current Company Details
Redwood Technologies

Redwood Technologies

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Technical Author and Trainer
Guildford, England, GB
Website:
redwoodtech.com
Employees:
104
Andy Allen Work Experience Details
  • Redwood Technologies
    Technical Author And Trainer
    Redwood Technologies
    Guildford, England, Gb
  • Redwood Technologies
    Technical Author / Trainer
    Redwood Technologies Oct 2018 - Present
    Bracknell South, Berkshire, United Kingdom
  • Content Guru
    Technical Author / Trainer
    Content Guru Oct 2018 - Present
    Bracknell, England, United Kingdom
  • Ncc Group
    Senior Product Manager
    Ncc Group Jul 2012 - Jun 2018
    As one of a small number of Web Performance Optimisation (WPO) evangelists in UK, my time is spent defining and delivering the company’s go-to-market product strategy.• Introduced a comprehensive company-wide New Product Introduction process• Created sales and technical product documentation and training course material• Created marketing documentation, value propositions and features and benefits documents• Created competitor analysis tools and product pricing tools to assist sales teams• Subject matter expert for the company’s Digital Performance Management strategy• Supported sales channels in both pre and post sales engagements
  • Mistera Ltd
    Director
    Mistera Ltd Jan 2006 - Jul 2012
    Fleet, Hampshire
    Website Development, Search Engine Optimisation, Search Engine Marketing, Email Campaigns. Telecoms Consultancy• Successfully grew the business from start-up in 2006 to over 200 customers by 2012• Translated customer requirements into development specifications• Created strategic partnerships with third-party agencies to deliver joint value propositions• Provided telecoms consultancy services for broadcast clients• Designed multi-platform IVR/SMS/Web telephony solutions for TV shows• Created multilingual technical documentation and training material
  • Vicorp Plc
    Product Manager
    Vicorp Plc Jul 2005 - Jan 2006
    • Defined product roadmap and pricing strategy• Managed the product development lifecycle • Introduced a cross-departmental product release process• Gathered market intelligence to create detailed competitor analysis tools and reports• Produced sales and marketing collateral, case studies and sales tools• Developed customer training material and technical product documentation
  • Broadsystem Ltd
    Head Of It & Telecoms
    Broadsystem Ltd Feb 2003 - May 2005
    • Responsible for the IT & Telecoms services, and support teams across four UK sites • Ownership of an annual IT /Telecoms budget of over £5m• Managing the contact centre, WAN and core business platforms and applications• Defining strategic relationships with Tier 1 telcos (C&W, British Telecom, Kingston)• Responding to tenders and providing sales support to win new client business
  • I-Bus/Phoenix
    Global Marketing Manager
    I-Bus/Phoenix Apr 2001 - Nov 2002
    • Defining global product marketing strategy for computer telephony products• Managing the Marketing department, advertising budgets and trade-show schedules• Defining Service Level Agreements with business partners and customers• Providing pre-sales support and training to multi-national accounts (Ericsson / Avaya)
  • Avaya Communication
    Product Development Manager
    Avaya Communication Oct 1998 - Apr 2001
    • Successfully launching telephony applications and products to a worldwide market• Managing customer escalations and delivering solutions in response to major client issues• Defining EMEA product strategy as part of the extended leadership team• Managing application development team and external hardware and software developers• Creating technical training documentation, user-guides, and sales presentations• Creating a partner accreditation process for Avaya products and applications
  • Octel
    Senior Technical Support Engineer
    Octel Jul 1996 - Jun 1998
    Launched cool products to an unsuspecting world
  • Tie Communications
    Tech Support
    Tie Communications 1995 - 1996
    Leatherhead
  • Philips Business Systems
    Senior Technical Support Specialist
    Philips Business Systems Sep 1988 - Jul 1995
    Cambridge, United Kingdom
  • British Telecom
    Bt Engineer
    British Telecom Jul 1981 - Sep 1988
    London, United Kingdom

Andy Allen Skills

Telecommunications Voip Crm Telephony Strategy Product Management Product Marketing Management Pre Sales Ivr Managed Services Seo Mobile Devices Project Management Product Introduction Competitive Analysis Team Management Professional Services Contact Centers Wan Call Centers Call Center Product Development Avaya Unified Communications Software Development Cti Outsourcing Saas Testing Pabx Recording Istqb Avaya Technologies Product Training Hobby Games

Frequently Asked Questions about Andy Allen

What company does Andy Allen work for?

Andy Allen works for Redwood Technologies

What is Andy Allen's role at the current company?

Andy Allen's current role is Technical Author and Trainer.

What is Andy Allen's email address?

Andy Allen's email address is an****@****rld.com

What is Andy Allen's direct phone number?

Andy Allen's direct phone number is 012526*****

What are some of Andy Allen's interests?

Andy Allen has interest in Website Design, Toy Design, Search Engine Optimization.

What skills is Andy Allen known for?

Andy Allen has skills like Telecommunications, Voip, Crm, Telephony, Strategy, Product Management, Product Marketing, Management, Pre Sales, Ivr, Managed Services, Seo.

Who are Andy Allen's colleagues?

Andy Allen's colleagues are Pradeep Sharma, Don Redwood, Pradeep Sharma, Aiden Ndungu, Permjeet Pandha, Matthew Macdonald, Ben B..

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