Andy Rupp, M.Ed. Email and Phone Number
Andy Rupp, M.Ed. work email
- Valid
Andy Rupp, M.Ed. personal email
Andy Rupp, M.Ed. phone numbers
Hi everyone! I am a skilled and experienced professional excited for opportunities, and currently ready to step into roles related to employee engagement, coaching & training, healthcare education, people management, and sales/development/advocacy. I have a breadth of organizational experience in nonprofits working in healthcare education, people management, "sales"/advocacy, coaching/training, project management and prioritizing and delivering on multiple strategic initiatives. I love being on the front-end of initiatives: strategizing, brainstorming, mapping out process improvements and then taking appropriate actions to track and achieve those goals. And, I have depth of experience in some of the most sensitive and complex customer service environments which has cultivated my abilities to quickly build trust through effective listening, showcase my expertise, advocate, defuse conflict and win new clients. In customer-facing roles, I navigate multiple sources and take complex, technical information and boil it down to make it accessible to audiences of diverse linguistic (Spanish), cultural, and educational backgrounds. As a coach and people manager I demonstrate leadership through transparency, vulnerability, celebrating people's successes, communicating tough feedback in compassionate ways, and helping people connect to their greatest strengths and sense of purpose.
Lions World Vision Institute
View- Website:
- sightlife.org
- Employees:
- 86
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Donation Advocacy SpecialistLions World Vision InstituteSeattle, Wa, Us
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Donation Advocacy SpecialistLions World Vision Institute May 2023 - Oct 2024Tampa, Fl, Us -
Personal Goal PursuitCareer Break Jul 2022 - May 2023Went on a 'Meditate-Pray-Love' Heart Holiday AdventureSpecial thanks to Anghi Guzman , Cloud Mountain Retreat Center and Kevala Retreat
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Donation Advocacy SupervisorSightlife Dec 2020 - Jul 2022Seattle, Wa, UsLed my organization's training program for a department of +30 staff; training, coaching, and mentoring staff on how to engage with and convert potential donor families into supportive clients regarding biological eye and tissue donation through compassionate, informative and persuasive conversations. Helped maintain industry-leading authorization (consent) rates by ~20%+ (70% v 50%); a metric crucial to the health of the organization.As a supervisor and member of the Donor Operations Leadership Team, I collaborated with management on strategic initiatives, emotional support and professional development programs for staff, performance evaluations and performance improvement plans, candidate interviewing and hiring, and initiatives with internal and external partners and stakeholders.
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Donation Discussion Training SpecialistSightlife Jul 2017 - Dec 2020Seattle, Wa, UsTrained, coached and supported transplant donor coordinators on how speak with the families of potential cornea and tissue donors as well as how to facilitate an informed decision regarding donation via dozens of remote and in-person workshops and hundreds of 1:1 coaching and continuing education sessions. Developed content, courses (including e-learning modules), lesson plans and other learning materials to address gaps in training and improve trainee experience. Worked to develop personalized learning plans for staff, delivered weekly and monthly key metric reporting to management, collaborated with management to coordinate scheduling of trainees in a busy high-volume 24/7/365 call center environment.
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Lead Transplant Donor CoordinatorSightlife Sep 2015 - Jul 2017Seattle, Wa, UsRestored sight to 500+ individuals suffering from corneal blindness and helped hundreds of other recipients through lifesaving and life enhancing biological tissue donation by speaking with, and consenting donation from grieving donor families; a role that combined complex logistics coordination, with persuasive advocacy, and being a trustworthy and knowledgable information specialist. Provided English and Spanish-speaking families with a streamlined and caring donation experience as a bilingual Transplant Donor Coordinator
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Lead Bilingual Cancer Information SpecialistFred Hutchinson Cancer Research Center Jan 2010 - Sep 2014Seattle, Wa, UsProvided up-to-date medical, scientific, and supportive/financial aid information about cancer and cancer treatment to the public (including healthcare professionals) through telephonic, email and LiveHelp chat functions. Offered empathetic and compassionate support to hundreds of English and Spanish-speaking cancer patients and their loved ones; serving a very diverse population (culturally, linguistically, educationally, medical literacy) with differing needs. Also relayed information about NCI recommended treatment options and clinical trials.Coached and offered guidance to colleagues during difficult interactions with clients and helped navigate complex electronic and text resources to find answers to an array of inquiries; almost like a cancer librarian. As a lead, was a "go-to" resource for colleagues who needed real-time assistance with complex or rare inquiries.
Andy Rupp, M.Ed. Skills
Andy Rupp, M.Ed. Education Details
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University Of WashingtonEducational Leadership And Policy Studies -
University Of WashingtonGraduate Certificate In Ethics And Values In Society
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The George Washington UniversityInternational Relations And Affairs
Frequently Asked Questions about Andy Rupp, M.Ed.
What company does Andy Rupp, M.Ed. work for?
Andy Rupp, M.Ed. works for Lions World Vision Institute
What is Andy Rupp, M.Ed.'s role at the current company?
Andy Rupp, M.Ed.'s current role is Donation Advocacy Specialist.
What is Andy Rupp, M.Ed.'s email address?
Andy Rupp, M.Ed.'s email address is an****@****ife.org
What is Andy Rupp, M.Ed.'s direct phone number?
Andy Rupp, M.Ed.'s direct phone number is +120668*****
What schools did Andy Rupp, M.Ed. attend?
Andy Rupp, M.Ed. attended University Of Washington, University Of Washington, The George Washington University.
What are some of Andy Rupp, M.Ed.'s interests?
Andy Rupp, M.Ed. has interest in Human Rights, Health, Education, Poverty Alleviation.
What skills is Andy Rupp, M.Ed. known for?
Andy Rupp, M.Ed. has skills like Spanish, Research, Leadership, Nonprofits, Teaching, Customer Service, Social Media, Training, Public Speaking, Problem Solving, Editing, Intercultural Communication.
Who are Andy Rupp, M.Ed.'s colleagues?
Andy Rupp, M.Ed.'s colleagues are Mohd Altaf Khan, Sibi Puthiyadam, Sarah Hall, Kathryn Dixon, Hector Gutierrez, Bridget Garner, Jonathan Bryant.
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