Andy Barr Email & Phone Number

Canada

Highlights Of Accomplishments

 Actively recruited by Director to facilitate, build and Lead a new Centralized Billing team, created to enhance the client experience based on customer feedback. Coincident with first year launch customer satisfaction results improved by 25% Created and implemented challenging but attainable key objectives and metrics that facilitated performance assessments for individuals and the team as a whole Provided coaching and support based on those metrics and objectives that resulted in a 5-10% performance improvement annually  Passionately and proactively partnered with team members, Leaders and other key stakeholders to analyze, reassess, implement and launch process improvements that improved the client experience, reduced customer dispute cycle time, improved company accounts receivables and increased employee satisfaction  Facilitated team building and employee value initiatives through team member engagement, resulting in Employee Value team ratings of 94% satisfaction compared to industry norm of 70% satisfaction Lead, coached and mentored teams with a base ranging from 5-35 employees through various Client Relation Operations groups including Mid, Large and National client bases Successfully partnered with team members facilitating personal development, improved performance results and achievement of career objectives. Partnerships lead to 5+ employees transitioning into Leadership roles  Honoured recipient from Executive Leadership Team for Exceptional Performance and 3x VP Service Excellence Liaised with external clients and internal partners regularly negotiating win/win solutions to large, complex, sensitive client issues, achieving a decrease in dispute resolution time of 50%, securing +25M in contract revenue and most importantly earning customer loyalty

Ssghd- Honours, Business Administration And Management, General, 13

Honours student in business administration and management. Actively involved in both swimming and track and field

Ssghg Honours, Business Administration And Management, General, 13

Activities and Societies: track & field, swimming An extremely rewarding and challenging time in my life. A terrific building block.